Source Job

• Support members through email, live chat, and phone with eligibility and billing questions.
• Own member issues end-to-end while coordinating with internal teams for resolution.
• Use AI tools and share feedback to improve support processes and member experience.

This company provides digital healthcare services for ongoing care. It fosters a remote-first culture that values thoughtful communication, sound judgment, and mission-driven work.

• Respond to all membership emails within a 4-hour window during business hours.
• Monitor and respond to questions in Slack from members or internal teams.
• De-escalate and professionally handle emotionally sensitive inquiries from patients or members.

Honeydew is building a platform for accessing science-backed skin treatments. They are a tech-forward startup focused on remote, AI-powered dermatology care.

• Provide direct live support for incoming member inquiries regarding services, eligibility, appointments, platform access, and food benefits.
• Troubleshoot technical issues and collaborate with internal teams to resolve complex problems.
• Maintain high accuracy and confidentiality while documenting interactions and managing sensitive member information.

Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. They have a national network of Registered Dietitians, serve over 3 million members, and secured a $200 million investment from TPG's Rise Fund, with a culture focused on Customer First, Make It Happen, and One Team values.

• Respond to customer inquiries via email and callbacks, taking ownership through resolution or escalation.
• Classify issues by severity, resolve with knowledge base resources, and escalate complex cases.
• Cross-train across Operations and maintain a strong understanding of products and mission.

Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.

• Provide first-line customer support via phone, text, and email for Clair's users.
• Become a product expert in Clair's signup process, wage advances (EWA), and repayment products.
• Handle tough financial questions, crunch numbers, and ensure user satisfaction in a tech environment.

Clair is a fintech company that embeds digital banking and on-demand pay solutions into workforce management and payroll apps, enabling workers to access their earnings as soon as they clock out. The company is a small, mission-driven startup focused on serving hourly workers and creating financial freedom for them.

• Handle inbound and outbound calls and respond to customer inquiries via text and email.
• Manage and update customer cases, documenting all interactions accurately.
• Resolve routine issues at first contact and escalate complex cases as needed.

Five Star Solutions provides customer support and business process services. The company values diversity and is committed to maintaining a professional workforce while delivering the best service possible to its customers.

• Answer inbound calls and chats with empathy, resolving core member issues like benefits coverage, cost-sharing, and provider searches.
• Take ownership of issues end-to-end, using established workflows and documenting interactions to ensure continuity of care.
• Meet quality and member satisfaction standards while navigating Included Health systems and maintaining member confidentiality.

Included Health is a new kind of healthcare company delivering integrated virtual care and navigation to raise the standard of healthcare for everyone. The company is committed to breaking down barriers and providing high-quality care for every person in every community.

• Respond to high-volume inquiries via email and phone, assisting with triaging case volumes and providing resolution guidance on complex claims and billing inquiries.
• Critically analyze situations, escalate issues to appropriate teams, and identify recurring issues to provide feedback to management.
• Act as a subject matter expert, updating team on resources, supporting team chat, and remaining flexible to take on other duties as assigned.

Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and health systems to optimize practices and improve patient experiences. They are led by top industry talent and physician leadership, focusing on scalable operations and cloud-based technology to reduce healthcare costs and improve outcomes.

• Respond to membership-related emails within a four-hour window, handling account, billing, and access issues with empathy.
• Monitor Slack channels and troubleshoot sensitive or challenging interactions with professionalism and de-escalation.
• Document interactions, identify recurring trends, and partner with internal teams to resolve complex member issues.

The company specializes in digital healthcare services, helping members access effective care. They operate with a small, mission-driven remote team focused on empathy and equitable healthcare access.

• Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
• Troubleshoot common software and account-related issues, investigate reported problems, and document support requests and resolutions.
• Escalate complex issues to internal teams, follow up with customers, and help create product guides, FAQs, and support documentation.

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.

• Provide warm, responsive customer support across email, chat, and phone.
• Build rapport with customers to understand their needs and guide them through their home-buying journey.
• Assign leads to partner agents and troubleshoot inquiries with clarity and care.

Neighborhoods.com and 55places.com are real estate platforms that help home buyers find their next home. The company emphasizes customer service excellence and offers a remote, contract-based work environment.

• Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
• Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
• Meet response-time and quality targets, while proactively identifying process improvements.

Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.

• Handle student interactions via calls, chats, texts, and emails with empathy and professionalism.
• Manage Tier II tickets and escalations while using AI-powered support tools.
• Prioritize multiple deliverables and share insights to enhance the student experience.

Aceable is a mobile education platform offering affordable online courses in driver's ed, real estate, healthcare, and mortgage/home insurance. It serves hundreds of thousands of students monthly and is recognized as a Best Place to Work with a creative, collaborative culture.

• Connect with empathy and member-first focus, building trust through active listening and prioritizing member needs.
• Own the end-to-end experience, taking full accountability for resolving inquiries with a Champion's Mindset.
• Deliver "path to yes" solutions by applying critical thinking and addressing barriers directly.

SCAN is a nonprofit health organization dedicated to improving care for older adults. With over 500,000 members and $8 billion in annual revenue, it values compassion, innovation, and integrity.

• Provide first-level support to health insurance agents and clients via phone, email, and chat.
• Efficiently categorize and prioritize incoming requests to ensure timely resolution or escalation.
• Accurately document interactions and gather feedback to improve processes and service delivery.

Spark Advisors builds healthcare tech for a system that desperately needs it, helping independent Medicare advisors guide seniors through complex coverage decisions. We are the fastest-growing Medicare platform in the country, backed by top investors and recognized as one of Inc. Magazine's Best Workplaces of 2025.

• Serve as first point of contact for members and providers via phone and email, resolving health insurance inquiries.
• Use active listening and empathy to understand issues, explain benefits, claims, and coverage, and document interactions.
• Maintain a structured schedule, with availability during peak season, and uphold the Gravie CARE service model and core values.

Gravie creates innovative health benefits for small and midsize businesses, focusing on solutions that genuinely benefit employees. The company is well-funded, non-hierarchical, and merit-driven, with a culture that values authenticity, curiosity, and creativity.

• Provide empathetic, accurate, and efficient support to patients via email and phone.
• Manage high volume of interactions while meeting quality and productivity metrics.
• Escalate clinical, operational, or technical issues appropriately and maintain accurate documentation.

Ro is a direct-to-patient healthcare company offering telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in healthcare, earning numerous honors from Fortune and Great Place to Work.

• Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism.
• Break down complex topics (billing, CPT codes, coverage, device returns) into simple, patient-friendly explanations.
• Document all interactions clearly and accurately, ensuring consistent follow-up until issues are fully resolved.

Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions. Backed by leading health care investors, Salvo's team includes board-certified physicians, dietitians, nurses, and therapists who provide evidence-based, continuous care.

• Deliver outstanding member experiences by handling complex inquiries, escalations, and coaching frontline teammates.
• Manage HelpDesk tickets, monitor service queues, and identify process improvements to enhance operational efficiency.
• Support onboarding, training, and quality assurance while ensuring compliance with policies and regulatory requirements.

First Entertainment Credit Union provides financial services to the entertainment and creative industries, building lifelong relationships based on deep understanding of their members' lives and work. The company fosters a culture of Members First, Ownership, Integrity, Innovation, Inclusivity, and One Team, with a focus on remote collaboration and team development.

• Provide personalized technical support to customers via email and phone.
• Troubleshoot and resolve issues while collaborating with engineering teams.
• Create and maintain help center resources to empower customer self-service.

Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.