Customer Support Specialist
Benefits
Unlimited PTO
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About the Role:
- Act as the front line for Clair's users, answering questions over phone, text, and email.
- Act as an internal detective, coordinating between product, tech, partner teams, and users to ensure great experience.
What You'll Do:
- Provide exceptional customer service in every interaction, becoming a product expert.
- Learn the ins and outs of earned wage advance support, expanding your fintech knowledge.
Qualifications:
- 2+ years in customer support, with Tier 2 or tech experience a bonus.
- 1+ year using Zendesk, with strong communication and number skills.
Who We're Looking For:
- Entrepreneurial attitude, hungry to learn and grow in a startup environment.
- Excited about helping hourly workers and committed to Clair's mission.
Clair
Clair is a fintech company that embeds digital banking and on-demand pay solutions into workforce management and payroll apps, enabling workers to access their earnings as soon as they clock out. The company is a small, mission-driven startup focused on serving hourly workers and creating financial freedom for them.