Cherry is looking for customer-obsessed, high-performing Customer Support Associates passionate about delivering exceptional experiences.
You'll support Providers and Consumers by resolving complex questions and building trust in a fast-paced fintech environment.

Responsibilities:

Resolve inquiries with one-touch resolution across phone, chat, email, and SMS.
Manage high-volume interactions while maintaining quality and accuracy.
De-escalate complex situations with professionalism and empathy.

Qualifications:

1+ years of customer support experience; fintech preferred.
Proven ability to multitask and de-escalate across omni-channel communications.
Intermediate skills in Excel/Google Sheets and strong attention to detail.

Compensation:

$65,000 annual base salary plus $15,000 target variable compensation (Total OTE $80,000).
Generous equity grant and medical, vision, dental benefits.
Fully remote with summer and winter company retreats.

Cherry Technologies, Inc.

Cherry is a fintech company offering the simplest, fastest, and most inclusive BNPL solution for medical practices. Founded in 2019, it is a fast-growing startup led by Stanford entrepreneurs with a previous successful exit and backed by top investors including Kleiner Perkins and DCM.

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