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About the role:
- The Customer Advocacy and Retention team handles complex customer complaints and uses them to improve products and processes.
- As a Customer Advocacy Associate II, you will be the voice of Affirm, solving challenging issues with empathy and expertise.
- You will work directly with customers until complaints are resolved, and help the company learn from each escalation.
What you’ll do:
- Review, respond, and investigate complaints from Executives, Internal Teams, and Bank Partners.
- Solve customer issues efficiently and empathetically with high quality and accuracy.
- Engage with cross-functional partners to identify root causes and drive remediation.
What we look for:
- Minimum 1 year experience in operations, customer support, or related fields.
- Exceptional communication and writing skills with attention to brand tone.
- Proactive thinker with strong customer empathy and resilience.
Benefits:
- Health care coverage with all premiums covered for you and your dependents.
- Flexible Spending Wallets for Technology, Food, Lifestyle, and family expenses.
- Competitive time off and Employee Stock Purchase Plan.
Affirm
Affirm is a financial technology company that provides buy now, pay later services without hidden fees or compounding interest. The company is remote-first with a focus on employee well-being and offers competitive benefits and a strong culture.