Client Experience Team Member

Responsibilities:

• Spend each day communicating on the phone with clients to understand their situation.
• Figure out whether we can help clients and advise them on next steps.
• Become an expert in a complex field and navigate internal tech platforms.

Qualifications:

• At least three years of professional work experience involving customer interaction.
• Strong people skills and ability to be supportive yet drive conversations.
• Quick learner and competent writer.

Benefits:

• Medical and dental insurance with 100% premiums covered for employees and families.
• 15 vacation days and about 20 paid holidays each year.
• $600/year internet stipend, $1,000/year education stipend, up to $1,200/year student loan repayment.