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About the Role:
- Manage team members to support clients and advocates on their healthcare journey.
- Work with representatives, clients, and advocates to resolve issues creatively.
- Track feedback to continuously improve the Solace experience.
What You’ll Do:
- Learn Solace systems, tools, and technology to deliver world-class support.
- Build strong relationships with clients and advocates to ensure they feel heard.
- Resolve client and advocate inquiries via phone, email, and chat.
What You Bring to the Table:
- Deep empathy combined with a demand for measurable results.
- Obsessive attention to detail and technical fluency.
- A bias for action and comfort with emotional volatility.
Solace
Solace helps patients navigate the complex healthcare system by pairing them with expert advocates. We are a Series C startup (founded 2022) with a lean, mission-driven team growing quickly.