Similar Jobs
See allPatient Experience Representative (Monday to Friday)
PocketHealth
Canada
Communication
Customer Service
Technical Support
Customer Wellbeing Executive
Healf
Europe
Customer Service
Written Communication
Problem Solving
Customer Support Specialist
AlertMedia
US
Zendesk
Slack
Excel
Customer Service Representative
LumiMeds
Global
Customer Service
CRM
Problem Solving
Technical Support Specialist
Aircall
Portugal
Customer Service
Problem Solving
Technical Writing
About the Role:
- Manage team members to support clients and advocates on their healthcare journey.
- Work with representatives, clients, and advocates to resolve issues creatively.
- Track feedback to continuously improve the Solace experience.
What You’ll Do:
- Learn Solace systems, tools, and technology to deliver world-class support.
- Build strong relationships with clients and advocates to ensure they feel heard.
- Resolve client and advocate inquiries via phone, email, and chat.
What You Bring to the Table:
- Deep empathy combined with a demand for measurable results.
- Obsessive attention to detail and technical fluency.
- A bias for action and comfort with emotional volatility.
Solace
Solace helps patients navigate the complex healthcare system by pairing them with expert advocates. We are a Series C startup (founded 2022) with a lean, mission-driven team growing quickly.