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Solace
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Learn Solace systems, tools, and technology to deliver great support. Build strong relationships with clients and advocates to ensure they feel heard and understood. Resolve client and advocate inquiries via phone, email, and chat to their complete satisfaction.
Empathy
Attention To Detail
Technical Fluency
Troubleshooting
Feedback
Serve as primary legal partner to Product and Engineering teams from design through launch. Implement privacy-by-design across the company, advising on data flows and compliance with HIPAA, CCPA, and state privacy laws. Draft and maintain user-facing legal documents like terms of service, privacy notices, and telehealth disclosures.
Privacy Law
HIPAA
Product Counseling
AI/ML
Write across paid acquisition, brand campaigns, lifecycle marketing, partnerships, video, social, and company initiatives. Develop campaign concepts, messaging frameworks, headlines, scripts, and creative narratives. Partner closely with designers, marketers, and video creatives from concept through execution.
Copywriting
Marketing Campaigns
Storytelling
Creative Strategy
Communication
Write product content for onboarding, workflows, and notifications. Craft technical content for specialized audiences like advocates and physicians. Collaborate with Product Design, Engineering, and PM from discovery to launch.
UX Writing
Content Design
Cross-functional Collaboration
Co-own shoot production end to end, including scheduling, location logistics, crew and vendor booking, and day-of management. Build and manage production budgets, track spend, and handle vendor payments and reconciliation. Serve as the connective tissue between the video team and internal stakeholders, managing project intake and feedback rounds.
Video Production
Budget Management
Stakeholder Communication
Organizational Skills
Build strong relationships with patients and facilitate an unparalleled advocacy experience. Collaborate with healthcare advocates to help patients achieve health goals and foster exceptional outcomes. Contribute to the development of a new patient care program to optimally serve a vulnerable population.
Patient Care
Advocacy
Communication
Collaboration
Healthcare