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What You'll Do:
- Answer user questions over chat, email, and phone.
- Handle user account requests, including application processing, card disputes, missing payments, and card shipments.
- Teach customers how to use the product and translate user confusion into product suggestions.
What You Bring:
- Have 2+ years of experience in a Customer Experience / Customer Support role.
- Consistently exercise empathy and understand the question behind the question.
- Stay calm and collected while working on ten things at once.
Schedule Information:
- Required to work at least one weekend day per 5 day shift.
- Schedule options: Sunday - Thursday, Tuesday - Saturday, or both Saturday and Sunday.
- Your working schedule will be fixed - this is long-term commitment, not a rotating shift.
Mercury
Mercury builds a complete finance stack for startups. Since 2019, it has grown to serve over 300,000 startups and small businesses, fostering a culture of warmth and competence.