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Key Responsibilities:
- Respond to customer inquiries via phone, email, live chat, and social media promptly and professionally.
- Manage customer feedback and complaints with patience and empathy.
- Collaborate with internal teams to resolve complex issues.
Requirements & Qualifications:
- 1-3 years of customer service experience.
- Excellent English communication skills.
- Familiarity with CRM software and communication tools.
Work Schedule:
- Monday to Friday, 8:30 am to 5:00 pm EST.
- No temporary workers or concurrent employment allowed.
Citiside Property Management
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management. We are a small team that values trust, being go-getters, and transparency, expecting team members to uphold these core values.