Product Support Specialist

About the Role:

• You will be the first point of contact for customers, helping them navigate the software.
• Resolve issues efficiently and document solutions clearly.
• Collaborate cross-functionally with internal teams.

Schedule & Availability:

• Full-time, four 10-hour shifts per week.
• Set schedule with same days and hours each week.
• May include weekends and holidays, with participation in a Standby program.

Primary Responsibilities:

• Support and guide clients using phone, email, and screen sharing.
• Keep current on all features and functionality of WebRezPro software.
• Work closely with Programming and Sales teams.

Skills & Competencies:

• Familiarity with property management systems is highly preferred.
• Strong critical-thinking and problem-solving skills.
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.