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About the role:
- Deliver empathetic and efficient live support for member inquiries across phone and digital channels.
- Accurately document interactions and navigate knowledge bases to provide immediate solutions.
You will:
- Serve as the first point of contact for all inbound member inquiries and resolve issues on the spot.
- Perform real-time eligibility checks and assist with troubleshooting platform and account problems.
- Collaborate with peers and external vendors to manage incentive offerings.
You are:
- A strong communicator who adjusts style to fit various situations.
- A disciplined self-motivator who stays focused in a remote environment.
- Resilient and quick to adapt to changes in workflows and processes.
You have:
- Prior remote experience in a call-center environment (preferred).
- Ability to communicate complex information concisely.
- Experience with sensitive data (PII/PHI) and a basic understanding of HIPAA.
Foodsmart
Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. They have a national network of Registered Dietitians, serve over 3 million members, and secured a $200 million investment from TPG's Rise Fund, with a culture focused on Customer First, Make It Happen, and One Team values.