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• Responds to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system.
• Independently manages complex call escalations from team members in a high-volume billing Call Center.
• Assists with training and mentoring new and existing staff and provides support to level I team members.

Henry Ford Health is a leading academic health system providing a comprehensive continuum of care across Michigan and beyond. With 12 hospitals and hundreds of ambulatory locations, the organization empowers team members to grow their careers and make a meaningful difference.

• Serve as the primary financial contact for caregivers during onboarding, explaining insurance benefits and estimated costs.
• Collaborate with care coordination and clinical teams to ensure a seamless onboarding experience.
• Maintain accurate documentation of all caregiver interactions while upholding HIPAA and privacy standards.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has a collaborative culture focused on delivering transformative care through technology.

• Manage complex pre-bill functions and investigate claim rejections to ensure accurate resolution.
• Partner with cross-functional teams to analyze trends and optimize revenue cycle workflows.
• Provide guidance to offshore teams and monitor automated processes for operational efficiency.

Rula is a mental health company dedicated to treating the whole person and eliminating stigma. They are a remote-first organization with a growing team that values diversity, equity, and inclusion.

• Handle incoming calls with professional phone etiquette, triaging issues and resolving concerns promptly.
• Identify and document member, pharmacy, and medical claims concerns, escalating to appropriate teams.
• Communicate effectively with internal and external customers to ensure first-call resolution and quality care.

Judi Health is a health technology company providing benefit administration solutions to employers, unions, and health plans. We are an intelligence platform powering benefits plans for millions of Americans, focused on operational efficiency and service.

• Serve as a strong advocate for customers and end users, representing their needs within the organization.
• Build trusted day-to-day relationships with customer stakeholders and ensure they fully leverage Lightning Bolt Scheduling.
• Lead process improvement and optimization initiatives that drive measurable value for customers.

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative culture focused on innovation.

• Provide first-level support to health insurance agents and clients via phone, email, and chat.
• Efficiently categorize and prioritize incoming requests to ensure timely resolution or escalation.
• Accurately document interactions and gather feedback to improve processes and service delivery.

Spark Advisors builds healthcare tech for a system that desperately needs it, helping independent Medicare advisors guide seniors through complex coverage decisions. We are the fastest-growing Medicare platform in the country, backed by top investors and recognized as one of Inc. Magazine's Best Workplaces of 2025.

• Answer inbound patient calls and handle inquiries with warmth and professionalism.
• Manage scheduling, calendar coordination, and appointment changes.
• Support billing, invoicing, and maintain accurate patient records.

We are a growing healthcare practice dedicated to providing excellent patient care. Our remote team values warm communication, proactive problem-solving, and a supportive culture.

• Serve as first point of contact for members and providers via phone and email, resolving health insurance inquiries.
• Use active listening and empathy to understand issues, explain benefits, claims, and coverage, and document interactions.
• Maintain a structured schedule, with availability during peak season, and uphold the Gravie CARE service model and core values.

Gravie creates innovative health benefits for small and midsize businesses, focusing on solutions that genuinely benefit employees. The company is well-funded, non-hierarchical, and merit-driven, with a culture that values authenticity, curiosity, and creativity.

• Serve as the initial point of contact for patients, handling scheduling and phone inquiries.
• Use EPIC system to schedule, reschedule, and cancel appointments efficiently.
• Provide exceptional customer service, resolving patient complaints and ensuring positive experiences.

CommUnityCare Health Centers provides patient-centered care to communities, focusing on coordination and access. They emphasize diversity, collaboration, and a supportive work culture for staff.

• Provide empathetic, accurate, and efficient support to patients via email and phone.
• Manage high volume of interactions while meeting quality and productivity metrics.
• Escalate clinical, operational, or technical issues appropriately and maintain accurate documentation.

Ro is a direct-to-patient healthcare company offering telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in healthcare, earning numerous honors from Fortune and Great Place to Work.

• Provide Level III customer service through phone, chat, email, and administrative channels supporting multiple healthcare products and states.
• Research and resolve complex member and provider issues involving eligibility, benefits, claims, premiums, authorizations, appeals, contracting, credentialing, and related matters.
• Handle escalated and highly complex calls, including issues raised on behalf of leadership, while applying appropriate risk-based escalation protocols.

The company delivers customer support solutions for healthcare members and providers across multiple lines of business. It operates as a partner organization with a large, remote team focused on high-volume, fast-paced support.

• Resolve disputed medical claims and investigate billing discrepancies.
• Work with medical staff, payers, and external agencies to resolve claim issues.
• Maintain accurate billing records and ensure compliance with Medicare, Medicaid, and third-party payer requirements.

The company is a healthcare organization seeking a Biller to handle medical billing and claims resolution. The culture emphasizes accuracy, professionalism, and organization in a remote setting.

• Perform day-to-day customer service activities for hospital revenue operations, handling billing inquiries and payment plans.
• Provide detailed documentation and reports on customer complaints and interactions.
• Maintain knowledge of federal, state, and local regulations and Trinity Health's compliance program.

Trinity Health is a not-for-profit, faith-based health care system. We have 121,000 colleagues and 36,500 physicians and clinicians across 27 states.

• Coordinate day-to-day business office functions, including patient billing, credit and collections, and claims processing.
• Follow up on third-party approvals, outstanding claims, overdue accounts, and billing issues.
• Support business office personnel while maintaining efficient workflows and quality standards.

They support healthcare providers by managing critical business office and revenue cycle activities. The team focuses on accuracy, flexibility, and collaboration to ensure smooth billing and collections processes.

• Answer incoming patient phone calls and provide professional support.
• Schedule and coordinate patient appointments and follow up on billing claims.
• Manage prior authorizations and document patient communications in the EHR.

Assist World is a remote staffing company that connects virtual assistants with healthcare practices. They are a growing company with a focus on 100% remote work and a no-tracker policy.

• Manage medical claims submission and follow-up across multiple payers using CMS1500.
• Support credentialing tasks including provider enrollment, license tracking, and payer enrollment.
• Monitor accounts receivable, resolve billing discrepancies, and improve revenue cycle workflows.

Protera Health is a health-tech startup transforming the delivery of musculoskeletal (MSK) care through a multidisciplinary approach and patient tracking technology. Founded by orthopedic surgeons and value-based care experts, it is a growing team that emphasizes collaboration, innovation, and a patient-first culture.

• Deliver exceptional customer service in a fast-paced call center environment, managing patient registration, scheduling, and provider communications.
• Handle inbound and outbound calls and emails with empathy and solution-focused support while navigating multiple systems.
• Accurately collect and document patient demographics, insurance, and appointment details, adapting to changing processes and technology.

Luna redefines physical therapy with award-winning technology and proven clinical models, connecting patients and providers through a tech-enabled platform. Operating in 28 states with 25+ partners, the company values care, impact, and continuous improvement.

• Review and evaluate denied claims using proprietary software to determine correct reimbursement.
• Research and acquire medical records and supporting documentation for submission to payers.
• Conduct telephone follow-up with payers to ensure prompt reimbursement.

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations using an intelligent automation platform. The company has over 24 years of industry expertise, is a multi-year Top Workplaces award recipient, and has been on the Inc. 5000 list for eleven years.

• Manage the workflow and activities related to recovery and revenue cycle management for complex claims.
• Supervise team tasks, monitor performance, and investigate escalated issues.
• Analyze reports on aging, accounts receivable, and ensure service level standards.

Centene connects people to the care they need to live healthier lives. It is a large healthcare company with a diverse workforce and a culture focused on improving lives, offering competitive benefits and remote flexibility.

• Provide multi-channel support to carriers, drivers, shippers, and brokers.
• Resolve billing concerns and assist users with the SuperPay solution.
• Troubleshoot technical issues and educate users on platform best practices.

Super Dispatch is a leading end-to-end transport management platform built exclusively for the auto transport industry. Founded in 2013, the company is a 100% distributed team that values transparency, innovation, collaboration, and continuous growth.