Agent Services Representative [Contractor]

Key Responsibilities:

• Support agents and clients through various communication channels including phone, email, and chat.
• Triage and prioritize incoming requests for timely resolution or escalation.
• Document interactions and collaborate with internal teams to resolve complex issues.

Skills, Knowledge and Expertise:

• Strong communication skills and excellent problem-solving abilities.
• Proficiency in ticketing software and other communication tools.
• Previous customer service experience, preferably in health insurance.

Why you should join our team:

• Get in on the ground floor of a fast-moving, mission-driven startup with a profound impact.
• Enjoy comprehensive benefits including equity, health coverage, and a remote work stipend.
• Work with a talented team committed to your growth and well-being.