New Customer Care Representative (Full-Time) Remote

Responsibilities:

• Triage incoming phone calls from members, pharmacies, and providers with professional phone etiquette.
• Ask probing questions to identify and resolve issues, documenting and escalating concerns as needed.
• Communicate effectively to ensure first-call resolution and de-escalation of customer concerns.

Qualifications:

• High school diploma or equivalent; 2+ years of customer service, call center, or health care experience preferred.
• 2+ years of medical claims or related health care experience required.
• Ability to work independently in a remote, high-volume, metric-driven environment.

About Judi Health:

• Judi Health is a health technology company replacing fragmented benefit administration systems with Unified Claims Processing architecture.
• We deliver price transparency, eliminate middleman fees, and leverage AI to improve operational efficiency for clients.