Actively listen to members' concerns and provide effective solutions via phone, chat, video appointment, and other channels while promoting digital self-service solutions.
Handle complex member inquiries, complaints, and escalated interactions, ensuring timely and effective resolution.
Manage HelpDesk tickets and support requests, ensuring accurate research, follow-up, and resolution.

Qualifications:

High School degree required; two-year college degree preferred or specialized course of study.
Minimum 3-5 years experience as a Financial Service Representative or Member Service Representative at a full-service financial institution.
Thorough knowledge of credit union products, services, procedures, and guidelines, plus familiarity with digital banking platforms and MS Office.

Work Environment:

Remote position, reporting to the Digital Member Experience Center Manager, with flexibility for in-office or hybrid arrangements as needed.
Must reside in Arizona, Texas, or Georgia for external candidates; California residents may have adjusted pay.
Emphasizes adaptability, collaboration, and adherence to core values: Members First, Ownership, Integrity, Innovation, Inclusivity, and One Team.

First Entertainment Credit Union

First Entertainment Credit Union provides financial services to the entertainment and creative industries, building lifelong relationships based on deep understanding of their members' lives and work. The company fosters a culture of Members First, Ownership, Integrity, Innovation, Inclusivity, and One Team, with a focus on remote collaboration and team development.

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