Customer Care Representative

The Work:

• Report to the Manager, Customer Contact Centre and interact directly with customers to troubleshoot issues and answer inquiries.
• Collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.

Core Responsibilities:

• Deliver exceptional customer service to prospective customers by identifying banking needs and providing accurate information.
• Field large volumes of inbound calls and chats, ensuring best-in-class service standards and meeting SLAs.
• Own the digital-onboarding experience, resolve issues, and communicate statuses to stakeholders.

What We Offer:

• Competitive discretionary bonus and market leading RRSP match program.
• Medical, dental, vision, life, and disability benefits with Employee Share Purchase Plan.
• Generous vacation policy, personal days, and maternity/parental top-up.