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Role Overview:
- Answer inbound calls with enthusiasm, providing first-contact resolution for personal banking customers.
- Support customers with account management, financial difficulty, and digital banking, ensuring compliance with regulations.
Who We Are Looking For:
- A professional with at least one year of customer service experience, strong verbal communication, and empathy.
- Self-motivated individuals who can make complex decisions, work independently, and handle difficult conversations.
Key Benefits:
- 28 days annual leave (inclusive of bank holidays), increasing with service, plus a holiday purchase scheme.
- Access to discounts, health and wellbeing support, critical illness cover, and a workplace pension.
- Monthly awards, dedicated employee experience support, and discounted travel options.
Teleperformance
Teleperformance is a global contact centre company that provides customer service solutions for a range of household-name clients. They are a large employer focused on employee experience and development, with a fast-paced and supportive work culture.