New Customer Service Advisor - Midnights Team
Remote regions
UKBenefits
6w PTO
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Role Overview:
- Join the Customer Service team as the friendly voice of Capital on Tap, assisting business owners via phone, email, and live chat.
- Take ownership of each customer issue from start to finish, providing clear and practical solutions.
- Work within the Midnights Team, Monday to Friday 5:30pm to 2:00am, UK remote.
What We’re Looking For:
- Strong customer service experience, ideally within a call centre or financial services environment.
- Excellent verbal and written communication skills with sound judgement for complex enquiries.
- Empathetic and curious nature with a proactive, independent work style in a fast-paced team.
Perks & Benefits:
- Private healthcare including dental and opticians, worldwide travel insurance, and anniversary rewards including sabbaticals.
- 28 days holiday plus bank holidays, annual learning and wellbeing budget, enhanced parental leave.
- Additional benefits like pension scheme, cycle to work, season ticket loan, and 6 free therapy sessions per year.
Capital on Tap
Capital on Tap is a financial platform providing a business credit card, spend management tools, and savings products for small businesses. With over 1,000 employees, £20bn in annual card spend, and 200,000+ customers, the company is profitable and growing.