Provide exceptional inbound customer service for Lloyds Banking Group, handling queries such as bank transfers, direct debits, and digital banking support.
Take ownership of customer issues, resolve problems effectively, and ensure a positive experience while following regulatory requirements.
Work remotely with a flexible schedule between 08:00-22:00, Monday-Sunday, after completing a 2-week remote training period.
Teleperformance is a global contact centre company that provides customer service solutions for a range of household-name clients. They are a large employer focused on employee experience and development, with a fast-paced and supportive work culture.
Answers a high volume of service calls, chats, and emails regarding eMoney applications.
Provides technical and planning product support to advisors and assists with financial planning scenarios.
Escalates complex issues to tier two teams and maintains high call quality and professionalism.
eMoney Advisor provides a web-based wealth management system designed to help financial advisors serve their clients. The company serves over 109,000 financial professionals and supports 6 million end clients, with a culture that values diversity and inclusion.
Handle inbound calls and virtual teller sessions to resolve member inquiries about accounts and transactions.
Refer quality loan opportunities based on member needs to enhance engagement.
Maintain knowledge of compliance and operational procedures while supporting team goals.
GTE Financial is a credit union providing financial solutions to members. It is a midsize company recognized as a top workplace, with a culture of growth, community impact, and work-life balance.
Facilitates onboarding of new and existing members through digital channels, opening accounts and conducting proactive outreach.
Identifies lending and cross-selling opportunities to support members' financial goals through digital tools.
Provides account maintenance and service support via digital channels for members unable to visit branches.
Peak Credit Union is a financial institution providing banking and lending services to its members. The company focuses on digital member onboarding and support, with a culture that values community and customer service.
Provide Tier 1 digital banking support via calls and emails, troubleshooting access and account issues.
Identify cross-sell opportunities and assist with new account openings to support deposit growth.
Maintain accurate documentation and meet performance metrics like First Call Resolution and Customer Satisfaction.
Climate First Bank is a Florida Benefit Corporation and FDIC-insured commercial bank offering personal and business services with a focus on sustainability, including solar loans and ethical banking. As a Certified B Corporation and member of 1% for the Planet, the bank is mission-driven and committed to environmental and social justice, with a team of goal-setters and changemakers.
You will act as the voice of Wealthsimple, breaking down complex financial concepts for clients.
You will own the client journey end-to-end, solving strategic problems.
You will work with a maker-owner mindset, improving tools based on front-line insights.
Wealthsimple is Canada's leading financial innovator, offering a full suite of simple, sophisticated financial products across investing, trading, cryptocurrency, tax filing, spending, and saving. The company serves over 4 million Canadians, holds over $155 billion in assets, and employs over 1,500 people across North America with a hybrid team culture.
You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.
ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.
Serve as primary point of contact for a portfolio of customers, managing daily operational needs and ensuring programs run smoothly.
Document and improve operational processes, creating templates and playbooks to support the Account Management team.
Perform data analysis to surface customer trends and assist senior Account Managers with reporting and presentations.
Marqeta is a fintech leader redefining financial services through embedded finance. It is a fast-growing company with a flexible-first culture that supports remote work.
Provides front-line technical support for high-visibility partners 24/7/365, ensuring issue intake, triage, and resolution.
Documents and prioritizes incoming issues, follows escalation procedures, and collaborates with Technology, Client Services, and Partner Integration teams.
Maintains operational continuity and meets contractual SLAs while delivering exceptional partner support experience.
U.S. Bank is a financial institution that helps customers and businesses make better financial decisions and supports community growth. It fosters a culture where each person's unique potential is valued and encouraged.
Provide exceptional support to customers via phone, email, and chat, addressing inquiries about RESPs and our digital platform.
Resolve issues efficiently by troubleshooting problems and coordinating with internal teams to ensure customer satisfaction.
Maintain accurate records of customer interactions and contribute to improving processes and resources.
Embark Student Corp. is a fintech company that helps Canadians achieve their education goals through an innovative digital platform for RESPs. Over the past 60 years, the company has reinvested over $60 million into scholarships and supported more than 850,000 students.
Respond to customer inquiries about telecommunication plans and services.
Assist clients with products and issues, review accounts, and assess needs.
Resolve complaints, recommend solutions, and schedule appointments as needed.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they prioritize a team-oriented culture that values personal and professional development.
Respond to agent, landlord, tenant, and interested party enquiries via phone, email, live chat, and post while meeting contact centre targets.
Process membership, deposit protection applications, renewals, and misapplied payments using in-house systems.
Cross-sell other HFIS Group brand products and support membership divisions during busy periods.
HFIS Limited, part of Brown & Brown (Europe) Limited, provides deposit protection and insurance services for the property sector. The company is part of a global insurance brokerage with a collaborative team culture that values integrity, teamwork, and customer focus.
You will provide customer support for branch banking applications, including troubleshooting and issue resolution.
You will manage service requests, track actions, and ensure timely communication.
You will collaborate with teams and vendors to improve products and processes.
They provide branch banking products and services to financial institutions. They foster a collaborative environment focused on learning, professional growth, and continuous improvement.
Answer customer calls and assist with troubleshooting web, mobile, and terminal issues.
Develop extensive knowledge of frontend portals, Benefits POS app, and i9000s terminals.
Communicate effectively across teams and learn various systems to support customer inquiries.
NationsBenefits is a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. They offer a fulfilling work environment and attract top talent across multiple locations in the US, South America, and India.
Validate Bank Partner Invoices and coordinate Program Change Requests (PCRs) for bank review and approval.
Serve as the day-to-day contact for administrative inquiries from banking partners and support strategic initiatives.
Collaborate cross-functionally to drive process improvements and optimize stakeholder engagement.
Marqeta is a card issuing platform that enables embedded finance for companies to issue cards and manage payment operations. They are a publicly-traded company with a Flex First culture and values focused on customer success and innovation.
Provide superior customer service by handling inquiries and issues promptly and professionally using multiple systems.
Ensure first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards.
Assist with daily call volume, meet quality assurance requirements, and perform all other duties as assigned.
Globe Life is an insurance company committed to empowering employees with support and opportunities. They foster a caring, innovative culture with a focus on inclusivity and growth.
Respond to inbound customer calls and provide exceptional service for financial products.
Manage customer inquiries, payment processing, and account updates.
Maintain high-quality communication and adaptability in a remote, fast-paced environment.
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. It is a values-driven organization with a focus on inclusion and culture, employing a diverse workforce.
Resolve inbound customer calls, identify solutions, and execute or escalate as necessary.
Manage inbound and outbound calls to meet or exceed call center metrics while providing excellent customer service.
Advocate for customers by identifying trends and systemic issues and escalating internally.
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get consumer products to market faster. As a remote-first company, they offer opportunities for high performing individuals to have deep impact in the fast growing fintech space.
Support customer requests by phone, chat, and email as a backup when queues are full.
Review accounts for fraud, chargebacks, and FCRA violations, serving as first level escalation.
Prepare reporting, approve refunds, and handle competing priorities to meet business needs.
PeopleFinders.com is an online service for locating, contacting, and verifying people and businesses, owning a vast network of public records data. The company has become one of the largest owners of public records data in the country over the past few decades.
Provide customer support primarily through live chat and email, handling account access, servicing, identity verification, and transactions.
Identify recurring customer friction and collaborate with Product, Engineering, and Operations teams to improve macros, workflows, and help content.
Prioritize work based on customer impact, urgency, and service-level expectations while maintaining empathy and clarity.
Fabric by Gerber Life builds financial products designed to make planning for the future simpler and more accessible for families. The company operates as a financial services and mobile app platform, fostering a culture of clarity, confidence, and care.