New Business Support Specialist

Responsibilities:

• Support customer requests by phone, chat, and email when Customer Support queues are full or understaffed.
• Review accounts for compliance concerns such as fraud, chargebacks, and FCRA violations.
• Serve as first level escalation for Customer Care reps, approving refunds and taking escalated interactions.

Qualifications:

• Minimum of 5 years experience in customer support or administrative fields.
• Exceptional organizational and follow-up skills with ability to implement change.
• Demonstrated knowledge of Microsoft Office 365 applications.

Benefits:

• Flexible PTO with unlimited days.
• 6% 401K match.
• Medical, Dental, Vision, and Life Insurance.