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Overview:
- Provide exceptional customer service across multiple channels including phone, chat, SMS, email, and social media.
- Support all lines of business with a focus on policy, billing, and claims inquiries.
Responsibilities:
- Process customer transactions, resolve issues, and document interactions accurately.
- Handle complex requests such as policy changes, payment processing, and portal navigation.
- Investigate and resolve escalated concerns with internal and external partners.
Qualifications:
- Minimum 1 year in customer service or call center experience.
- Proficiency in Word, Excel, Outlook, and bilingual Spanish preferred.
- Strong communication, critical thinking, and multitasking skills.
Why Mercury:
- Recognized as one of America's Best Midsize Employers for 2024.
- Flexibility to work from anywhere in the United States.
- Competitive compensation and comprehensive benefits.
Mercury Insurance
Mercury Insurance is an insurance company dedicated to helping people reduce risk and overcome unexpected events for over 60 years. It is a midsize employer with a collaborative culture that values diversity, recognition, and professional growth.