Customer Service Agent

The Opportunity:

• More than 80% of Americans own a car and see it as one of their biggest financial commitments, yet managing one still means paperwork and phone holds.
• Jerry.ai built the first app to manage it all (insurance shopping, refinancing, safety, and repairs) and since launching in 2019, we've grown to over 5M customers.
• Every customer holds an active policy with Jerry's 55+ insurance carrier partners, and their needs don't stop the day they sign up.

How you will make an impact:

• Respond to inbound calls from existing customers.
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents.
• Help customers with questions regarding existing insurance policies and work to retain policyholders at risk of cancellation.

Who you are:

• You can multitask and manage multiple competing priorities.
• You are passionate about helping others.
• You have 2+ years of experience working in a call center environment.