Provide front-line technical support for high-visibility partners 24/7/365, ensuring issue intake, triage, and resolution.
Document and prioritize incoming issues, follow escalation procedures, and collaborate with Technology, Client Services, and Partner Integration teams.
Maintain operational continuity and meet contractual SLAs while delivering exceptional partner support.

Qualifications:

High school diploma or equivalent and five or more years of customer service experience.
Skilled in basic technical troubleshooting and system maintenance; prior call center experience preferred.
Proficient in relevant computer systems (AWS, Salesforce, ServiceNow) and effective communication skills.

Benefits:

Comprehensive healthcare including medical, dental, and vision coverage.
Retirement plans including 401(k) and employer-funded pension, plus paid vacation and holidays.
Additional benefits such as life insurance, disability, parental leave, and adoption assistance.

U.S. Bank

U.S. Bank is a financial institution that helps customers and businesses make better financial decisions and supports community growth. It fosters a culture where each person's unique potential is valued and encouraged.

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