Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
Develop scalable processes and collaborate cross-functionally to improve customer outcomes.
Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.
Build and maintain strong customer relationships through regular engagement and communication.
Drive account growth through renewals, upselling, and cross-selling while negotiating pricing and closing agreements.
Collaborate with internal teams to ensure customer satisfaction and monitor account health against defined targets.
Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity. We are an equal opportunity workplace committed to diversity, with offices in the US, UK, Europe, and India.
Manage a portfolio of strategic customer accounts, driving renewals and identifying expansion opportunities.
Build trusted relationships with IT stakeholders and provide consultative guidance on Microsoft 365 governance.
Collaborate cross-functionally with sales, product, and support teams to ensure customer success and retention.
ShareGate provides solutions for Microsoft 365 governance, automation, and adoption, helping organizations maximize the value of their technology investments. The company maintains a collaborative culture that emphasizes innovation, experimentation, and professional growth, with a global team and flexible work arrangements.
Build relationships with your customers: manage your own portfolio, understand their businesses, and become a trusted point of contact.
Reduce customer churn: proactively contact customers at risk, understand their needs, and help bring them back.
Help customers grow: identify opportunities to increase product adoption and make Finom their primary business account.
Finom is a European tech startup developing an all-in-one financial B2B platform that integrates banking, accounting, and invoicing for entrepreneurs. With over $346 million in total funding and a collaborative, inclusive culture, they empower employees to make a real impact across Europe.
Provide personalized guidance on credit strategies and lending products to meet customer needs.
Manage inbound calls, process credit transactions, and resolve complex situations efficiently.
Maintain knowledge of consumer banking products, credit practices, and regulatory compliance.
A financial services company specializing in credit and lending solutions, providing expert guidance to clients. The company fosters a customer-focused, collaborative environment with opportunities for professional growth and development.
Manage inbound customer requests for custom jewelry pieces and serve as the primary point of contact for assigned accounts.
Gather and clarify customer requirements, review submissions, and translate needs into actionable internal instructions.
Coordinate with production, CAD, and operations teams to track order progress and ensure smooth execution from design to delivery.
Frontier is a subsidiary of Fresh Prints, a New York-based fully remote company that helps businesses grow cross-functional teams abroad. The company has over 380 employees and has placed over 800 hires across 50 US-based startups and high-growth companies.
Act as primary client contact from campaign launch to completion, driving performance and revenue goals.
Own campaign optimization to maximize ROI and secure incremental spend, ensuring KPIs are met or exceeded.
Build and maintain deep client relationships, provide data-driven insights, and lead upsell and renewal strategies.
Ibotta is fundamentally changing how the world's leading advertisers think about performance marketing, making every purchase rewarding. The company embraces a team-based approach and has a growing revenue team driving efficient incrementality at scale.
Communicate directly with client stakeholders and maintain fluency across US and International workstreams.
Review deliverables performing QA and deliver weekly synthesized pulse to the Account Director on KPIs and business objectives.
Serve as consistent connective presence across the account team, supporting deadline and priority management while keeping documentation updated.
Wheelhouse DMG is a digital marketing agency specializing in healthcare, medical device, and privacy-first brands for over a decade. They have a remote-first culture with a small, collaborative team.
Develop and execute strategic account plans to ensure customer success and identify growth opportunities.
Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
Conduct proactive meetings and quarterly business reviews to enhance customer retention and expansion.
Certn is a background screening company that simplifies trust through easy background checks. The company has raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and fosters a remote-first, high-performance culture with a no-jerk policy.
Take ownership of each account by building strong relationships to ensure customer satisfaction.
Acquire deep knowledge of company products and value proposition to drive adoption.
Monitor account health and KPIs, identify churn risk, and work proactively to eliminate that risk.
AssetWatch serves global manufacturers by powering manufacturing uptime through condition monitoring. They are a devoted team of engineers and business leaders united to build the future of predictive maintenance.
Manage customer relationships throughout the lifecycle, driving onboarding, adoption, retention, and value realization.
Monitor customer health using data and engagement signals to proactively identify risks and develop strategies.
Collaborate with cross-functional teams and partners to create scalable processes and improve customer outcomes.
A partner company in the technology sector provides solutions that drive customer value. The company is growing and offers a remote, collaborative culture with a focus on innovation and customer impact.
Perform daily valuations and reconcile portfolios to custodial and market data.
Manage custody, cash, and participant transactions within fund accounting systems.
Maintain accurate NAV and participant records in pooled trust structures.
True Link builds financial services for people with complex needs, including older adults and those with disabilities. The company is a profitable, mission-driven fintech on the Forbes Fintech 50 and Inc. 5000 lists, with a team that values diversity and inclusion.
Build strong customer relationships and conduct routine account performance reviews.
Renew and expand customer contracts while meeting and exceeding quotas.
Deliver training sessions and advise on best practices to ensure customer success.
Signal Vine is a higher education AI messaging platform that uses AI and workflow automation to personalize student engagement and improve enrollment and retention. Founded in 2013, the company has a rewarding culture that promotes teamwork, growth, and features a pet-friendly office.
Own the full customer lifecycle for mid-market and enterprise accounts, from onboarding to long-term retention.
Build strong relationships with stakeholders, acting as a trusted advisor and driving value.
Collaborate with internal teams and leverage AI tools to improve efficiency and customer outcomes.
The company helps organizations build and manage international teams with confidence. It is a global, remote-first environment with a focus on innovation and collaboration.
Manage daily settlement pipelines, payment setup processes, and exception reporting to ensure accurate and timely payment execution.
Communicate with creditors, agencies, law offices, and external partners through phone and email to resolve payment exceptions and outstanding issues.
Collect and validate required documentation, review banking ledgers, and maintain accurate client records in CRM systems.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They foster a collaborative remote work environment focused on community, connection, and belonging.
Drive portfolio growth by leading renewals and identifying expansion opportunities to increase overall ARR.
Accelerate adoption and retention by proactively guiding accounts from onboarding through expansion using usage data and engagement signals.
Conduct strategic conversations with contacts using a rigorous discovery approach that connects real IT challenges to concrete outcomes ShareGate can deliver.
Workleap is a Montreal-based tech company founded in 2006 that creates simple products making a real difference for users. With over 15,000 clients worldwide, the company has two product lines: Workleap Agent and ShareGate, and intentionally recruits builders ready to make a meaningful impact.
Provide exceptional customer service to Evo members via live chat, phone, and email. - Coordinate administrative tasks such as pre-authorizing charges and investigating parking tickets. - Work remotely as part of a virtual 24/7 call centre with flexible shifts.
Evo Car Share, created by BCAA, provides car-sharing services to British Columbians. BCAA has been recognized as a Top Employer for five years, fostering a supportive team environment.
Support a defined group of clients by carrying out day-to-day responsibilities and coordinating with cross-functional teams.
Build and maintain positive client relationships that reflect Envoy’s commitment to service and provide timely, accurate responses.
Monitor personal and team inboxes, serve as the primary contact for assigned clients, and escalate issues as needed.
Envoy Global is a proven innovator in the global immigration space, combining an industry-leading tech platform with holistic service to streamline and expedite the immigration process. They are a company fostering a culture of service and collaboration, seeking to build strong client relationships.
Serve as the second point of contact for Brand Payments Associates, escalating issues to the Supervisor.
Complete KPI reporting for Brand Associates weekly and follow up on outstanding items.
Collaborate with the Supervisor on special projects, process enhancements, and system improvements.
Nabis is the #1 licensed cannabis wholesale platform, supplying $1B+ worth of cannabis products annually to retailers. Backed by Y Combinator and investors like DoorDash co-founder Stanley Tang, the company is rapidly expanding across the U.S. with a focus on innovation and technology.
Manage daily settlement pipeline and exception reporting for payment setup and clearing process.
Communicate with creditors and agencies to clear payment exceptions and uncleared payments.
Support acquisition of required documentation for payment remittance and maintain deposit account balances.
Beyond Finance helps Americans escape debt and achieve financial stability through personalized financial solutions. They have helped over 1 million clients and foster a collaborative, forward-thinking culture.