Payment Operations Associate

Key Responsibilities:

• Manage daily settlement pipelines, payment setup processes, and exception reporting to ensure accurate and timely payment execution.
• Communicate with creditors, agencies, law offices, and external partners to resolve payment exceptions and outstanding issues.
• Maintain accurate client account documentation by scanning, organizing, and attaching files within CRM systems.

Qualifications:

• Bachelor’s degree preferred, or 3–5 years of relevant professional experience in operations, administration, finance, or a related field.
• Advanced proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Experience with Salesforce or similar CRM platforms preferred.

Benefits:

• Competitive base salary range of $25–$27 USD per hour.
• Employer contributions toward health, dental, and vision insurance programs.
• Generous paid time off, paid holidays, paid parental leave, and 401(k) matching program.