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Client Support:
- Monitor personal and team inboxes and serve as the primary day-to-day contact for assigned clients.
- Provide timely, accurate, and complete responses to clients and internal partners.
- Maintain a positive, professional tone and ensure clients feel supported and informed.
Data Management:
- Pull and review client data, including case metrics, expiration tracking, activity levels, surveys, and spend.
- Set up automated reports and coordinate with Operations Support for internal and external reporting needs.
- Ensure accuracy and clarity in all data shared with clients or internal teams.
Collaboration and Strategy:
- Support client meetings alongside legal teams and inform the Strategic Account Manager of key updates.
- Assist in preparing materials and presenting sections of Annual Business Reviews.
- Partner with U.S. and global immigration teams to support a unified client experience.
Envoy Global
Envoy Global is a proven innovator in the global immigration space, combining an industry-leading tech platform with holistic service to streamline and expedite the immigration process. They are a company fostering a culture of service and collaboration, seeking to build strong client relationships.