Account Manager / Customer Success Manager

Key Responsibilities:

• Manage inbound customer requests for custom jewelry pieces and serve as the primary point of contact for assigned accounts.
• Communicate directly with customers via email, phone, and messaging platforms to ensure a high-touch experience.
• Coordinate with production, CAD, and operations teams to track order progress and escalate issues as needed.

Required Qualifications:

• Excellent written and spoken English with strong comprehension and ability to communicate clearly with US customers.
• 2+ years of experience in customer success, account management, or operations.
• Highly organized, detail-oriented, and tech-savvy with a strong problem-solving mindset.

Ideal Candidate Profile:

• Fast learner with strong analytical thinking and ability to maintain accuracy in fast-paced environments.
• Calm, professional, and confident in customer conversations, comfortable working through ambiguity.
• Strong sense of ownership and accountability, able to balance customer expectations with operational constraints.