Customer Success Manager - SMB Philippines

Role Overview:

• You'll own a book of ~40-50 SMB accounts, guiding customers through onboarding and driving adoption.
• This is a full-cycle role: run kickoff calls, manage implementations, provide day-to-day support.
• You'll work a US overlap shift (11pm-8am PHT) to align with customers.

What You’ll Own:

• Account Ownership: be the primary point of contact, drive health, identify upsell opportunities.
• Implementation & Onboarding: lead end-to-end onboarding, configure marketplace listings and integrations.
• Ongoing Support & Success: serve as first responder, triage issues, facilitate renewals.

Who We’re Looking For:

• 2+ years in Customer Success, Account Management, or Technical Support in SaaS.
• Excellent written and verbal English communication skills.
• Comfortable in a Slack-heavy, async-first, fast-paced startup environment.

Why Join Us:

• High-performing CS team at a fast-growing cloud marketplace company backed by leading VCs.
• Full-cycle ownership - your accounts, your relationships, your results.
• Work with a top-notch team from companies like Google, Meta, Salesforce, Confluent.