Technical Support Specialist
Manage the full ticketing process across Tier 1, Tier 2, and Tier 3 escalation, leveraging Pylon and ClickUp. Responsible for receiving and triaging all inbound support requests, handling Tier 1 and Tier 2 troubleshooting, and creating, managing, and tracking Tier 3 tickets for Engineering. Partner with Customer Success for high-impact issues, ensuring operational excellence, fast response times, and outstanding customer communication.