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Responsibilities:
- Exceptional communication skills and ability to troubleshoot mobile & web-app UI/UX issues.
- Demonstrate patience when communicating with clients and facilitate cross-team communication.
- Learn fundamentals of each frontend portal and the Benefits POS app and i9000s terminal.
Qualifications:
- High School diploma or equivalent with 1-2 years of customer support experience.
- Preferable knowledge of Atlassian Suite (Jira and Confluence) and Microsoft Office.
- Understand basic technical concepts such as POS, iOS, Android, FrontEnd, Backend, VPN.
Additional Information:
- Ability to work with onshore and offshore teams and hands-on experience with physical terminals.
- Bilingual preferred and strong organizational skills required.
- NationsBenefits is an equal opportunity employer.
NationsBenefits
NationsBenefits is a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. They offer a fulfilling work environment and attract top talent across multiple locations in the US, South America, and India.