Create customer-centric content and perform data analysis to support account strategy and business reviews.
Marqeta provides a card issuing platform that enables companies to issue cards, authorize transactions, and manage payment operations in real time. The company is publicly traded, with a focus on innovation and a flexible work culture, serving well-known brands in the new economy.
Serve as primary point of contact for a portfolio of customers, managing daily operational needs and ensuring programs run smoothly.
Document and improve operational processes, creating templates and playbooks to support the Account Management team.
Perform data analysis to surface customer trends and assist senior Account Managers with reporting and presentations.
Marqeta is a fintech leader redefining financial services through embedded finance. It is a fast-growing company with a flexible-first culture that supports remote work.
Manage daily settlement pipeline and exception reporting for payment setup and clearing process.
Communicate with creditors and agencies to clear payment exceptions and uncleared payments.
Support acquisition of required documentation for payment remittance and maintain deposit account balances.
Beyond Finance helps Americans escape debt and achieve financial stability through personalized financial solutions. They have helped over 1 million clients and foster a collaborative, forward-thinking culture.
Lead technical onboarding and configuration of Marqeta's standardized products for new customers.
Serve as the technical expert guiding customers through API integration and troubleshooting.
Advocate for customers by providing feedback to internal teams and creating training content to scale knowledge.
Marqeta is on a mission to change the way money moves by providing a card issuing platform for embedded finance. The company powers well-known brands like Block, Cash App, and Affirm, and values innovation, customer focus, and teamwork.
Support new product launches related to state licensing and reporting for money transmission, lending, and international expansion.
Collaborate cross-functionally with legal, compliance, and finance teams to maintain licensing obligations and submit regulatory reports.
Analyze and develop processes using AI to increase efficiency within the licensing program and manage NMLS filings.
Affirm is reinventing credit to make it more honest and friendly, offering buy now pay later solutions without hidden fees. They are a remote-first company with a team dedicated to licensing, compliance, and public affairs.
Lead expansion and scaling of impactful partnerships across fintech, financial institutions, and embedded finance businesses.
Manage complex sales processes from qualification through contract negotiation, leveraging deep payments expertise.
Collaborate with internal teams to define solutions and drive new customer opportunities.
Marqeta is a card issuing platform that provides unprecedented flexibility for companies to issue cards, authorize transactions, and manage payment operations in real time. They power well-known brands like Block, Cash App, and Uber, and foster a culture of innovation, teamwork, and customer focus.
Create cardholder journey maps and analyze VoC data to identify trends and root causes of customer issues.
Develop CX roadmap and lead implementation of systems and processes to improve customer experience.
Champion customer perspective across the organization and report on key performance indicators.
Marqeta is a publicly-traded company on a mission to change the way money moves, enabling embedded finance with a card issuing platform. We foster a flexible-first culture that values innovation, collaboration, and customer centricity.
Act as a trusted technical and payments advisor, leading technical discussions and solutions for customers in a customer-facing role.
Collaborate cross-functionally to win new business, increase customer value, and strengthen relationships, while providing integration guidance.
Build expertise by learning from product and technology teams, and deliver critical customer feedback to shape the product roadmap.
Marqeta is a payments technology company that provides a modern card issuing platform for companies to issue cards, authorize transactions, and manage payment operations in real time. As a publicly-traded company, Marqeta powers well-known brands and champions a Flexible First culture with values like solving for the customer and winning as a team.
Lead the end-to-end product roadmap for Bankjoy's kids and family financial empowerment product, from discovery through launch and iteration.
Conduct comprehensive market research to identify trends and user needs in the kids fintech and financial education space.
Collaborate with engineering, design, and credit union partners to define product requirements and ensure compliance with regulations for minors.
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup that provides modern digital banking products to community banks and credit unions. They are a small, remote-first team with a fast-paced and collaborative culture.
Manage disputes and chargebacks operations to drive cardholder satisfaction and operational excellence.
Oversee BPO vendor relationships, performance metrics, and scalable process improvements.
Analyze data, implement technology, and ensure regulatory compliance across Reg E and payment network rules.
Marqeta is a modern card issuing platform that enables companies to build customized payment solutions. They embrace a Flex First culture with remote work options and offer competitive benefits.
Support branches, Wealth Management, and digital channels with customer relationships and account opening.
Process account maintenance, transactions, and resolve customer inquiries.
Identify opportunities to meet customer needs through cross-selling bank products and services.
The organization is a financial institution that offers banking products and services through its Banker Service Center. It values customer service, compliance, and teamwork.
Lead financial crime compliance strategy and risk assessments for card programs.
Develop and implement robust reporting mechanisms for KPIs and KRIs.
Build relationships with bank partners and internal teams to drive compliance initiatives.
Marqeta is a modern card issuing platform that provides payment infrastructure for businesses. We are a publicly traded company with a flexible work culture and a focus on innovation.
Lead, coach, and develop a team of Partner Operations Specialists through thoughtful feedback and career development.
Build durable operational frameworks to improve product partnership management across Banking and Expansion.
Champion scalable tooling and workflows, ensuring partnership context is accurate and actionable.
Mercury is building a complete finance stack for startups, helping founders spend less time on financial infrastructure and more time building their businesses. The company operates with a focus on thoughtful operational systems, trusted relationships, and seamless execution across multiple teams.
Manage communication channels with global financial planners, ensuring timely responses and issue escalation.
Run recurring audits of tools and systems, maintaining data hygiene and implementing fixes as needed.
Support onboarding for new planners, provisioning tools and ensuring full admin configuration before they start.
LearnLux is a leading provider of workplace financial wellbeing, offering fiduciary digital planning and one-on-one guidance from Certified Financial Planner professionals. They are a venture-backed company with over $35M raised, focusing on growth and scale, and maintain a fast-paced, quality-driven culture.
Manage daily settlement pipelines, payment setup processes, and exception reporting to ensure accurate and timely payment execution.
Communicate with creditors, agencies, law offices, and external partners through phone and email to resolve payment exceptions and outstanding issues.
Collect and validate required documentation, review banking ledgers, and maintain accurate client records in CRM systems.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They foster a collaborative remote work environment focused on community, connection, and belonging.
Lead end-to-end program due diligence reviews from kickoff to post-launch, assessing regulatory and operational risks.
Manage relationships with cross-functional partners and external stakeholders to drive alignment and move reviews forward.
Own and evolve risk assessment frameworks and reporting tools to track program health and support senior leadership decisions.
Marqeta provides a card issuing platform that enables embedded finance for companies to issue cards and manage payments in real time. As a publicly-traded company, they value innovation, teamwork, and customer trust.
Identify opportunities to improve workflows, support automation, and scale billing processes.
Collaborate with internal teams and external EAP partners for accurate billing and payment processing.
Rula provides evidence-based mental healthcare, aiming to destigmatize and integrate mental health into overall well-being. They are a remote-first company hiring in most U.S. states, fostering a culture of inclusion and support.
Own the fintech roadmap for new payment experiences, capital lending, and funds acceleration.
Lead payments reliability, reconciliation, and fraud tooling for scalable financial infrastructure.
Partner with engineering and cross-functional teams to deliver seamless in-person and online experiences.
Boulevard provides a client experience platform for appointment-based self-care businesses, empowering salons, spas, and medspas to deliver magical moments. It is a growth-stage, remote-first company with a culture of curiosity, experimentation, and diversity.
Facilitates onboarding of new and existing members through digital channels, opening accounts and conducting proactive outreach.
Identifies lending and cross-selling opportunities to support members' financial goals through digital tools.
Provides account maintenance and service support via digital channels for members unable to visit branches.
Peak Credit Union is a financial institution providing banking and lending services to its members. The company focuses on digital member onboarding and support, with a culture that values community and customer service.