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About the Role:
- You will build the operating frameworks, documentation, and partnerships that make extraordinary customer experiences feel effortless.
- You'll ensure Mercury continues to scale safely and confidently.
Responsibilities:
- Lead, coach, and develop a team of Partner Operations Specialists through intentional career development.
- Build durable operational frameworks to manage product partnerships across Banking and Expansion.
- Drive strategic planning and resource allocation to focus on high-impact work.
Qualifications:
- 7+ years of experience leading operational programs in fintech or regulated environments.
- 3+ years of experience developing high-performing teams.
- Exceptional written and verbal communication skills with a focus on documentation.
Mercury
Mercury is building a complete finance stack for startups, helping founders spend less time on financial infrastructure and more time building their businesses. The company operates with a focus on thoughtful operational systems, trusted relationships, and seamless execution across multiple teams.