Senior Product Manager, Risk Operations Platform

Platform Strategy & Vision:

• Define the long-term vision for Wave's Risk & Payment Operations Platform.
• Establish a unified strategy for operational workflows, decisioning, case management, and controls.
• Identify opportunities to reduce manual effort through automation and scalable platform capabilities.

Internal Tools & Workflow Management:

• Build the systems that enable teams to investigate, review, approve, monitor, and manage customer activity.
• Define and improve operational workflows across risk reviews, compliance processes, fraud investigations, and more.
• Create intuitive tooling that helps internal teams make consistent and effective decisions.

Decisioning & Platform Infrastructure:

• Define platform capabilities for rules management, decision orchestration, case management, audit trails, and workflow automation.
• Partner with Engineering and Data teams to establish scalable foundations for operational decision-making.
• Ensure systems are observable, measurable, and continuously improving.

Customer Experience & Trust:

• Advocate for customer experience within operational and risk-related workflows.
• Ensure operational processes are transparent, predictable, and minimize friction for legitimate customers.
• Measure the impact of operational decisions on customer trust and satisfaction.