Lead and coach a team of Trust & Safety Analysts across Fraud Operations and Disputes workflows.
Own daily operational performance across fraud alerts, transaction monitoring, manual reviews, disputes, escalations, productivity, quality, and SLA adherence.
Drive high standards of communication, structure, and follow-through, ensuring priorities and decisions are clearly documented.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. Trusted by over 30 million customers and 500+ ecosystem partners, the company is fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, with a culture focused on accountability, rigor, and trust.
Own the full lifecycle of payments operations including onboarding, underwriting, monitoring, disputes, and support.
Build and deploy AI-native decisioning systems and automation to scale operations.
Manage portfolio-level risk and partner with cross-functional teams to drive performance.
Boulevard provides a client experience platform for appointment-based self-care businesses. They are a growing company that values diversity, experimentation, and delivering magical moments.
Receive, analyze, research, and resolve incoming dispute claims and first payment default cases while meeting service-level expectations.
Investigate transaction details, identify root causes, and determine appropriate outcomes using sound judgment.
Communicate professionally with customers, merchants, financial institutions, and internal stakeholders through phone, email, and written correspondence.
Our partner is a growing financial services company focused on operational excellence and dispute resolution. The company fosters a remote, collaborative culture with a focus on reducing financial losses and improving service quality.
Own daily payment operations across all PSPs, including settlement monitoring, reconciliation, and refund flows.
Build and maintain operational dashboards and optimize payment vendor billing.
Source and qualify new payment partners, lead commercial negotiations, and maintain CRM pipeline.
Progress Partners is a fast-growing technology company building next-generation SaaS and mobile platforms. We blend creativity with data-driven execution and our global team collaborates across time zones to deliver high-impact products used by millions in over 160 countries.
Act as the translation layer between payments operations, compliance, and engineering to turn operational needs into prioritized requirements.
Own the payments roadmap, sprint planning, and define KPIs like authorization/approval rate and payment success rate.
Build business cases for multiprocessor routing, retry logic, and fraud-vs-conversion tradeoffs to drive systemic improvements.
Stash is the direct-to-consumer commerce platform for game studios, building webshops and checkout infrastructure to reduce app store taxes. We process hundreds of millions in D2C revenue and are scaling rapidly toward a 5x volume target in 2026.
Manage payment disputes and chargeback cases from initial notification through resolution, including preparing evidence packages for payment processors.
Coordinate with Customer Support, Pharmacy, Clinical Operations, and Finance to resolve payment-related issues.
Investigate failed payments, duplicate charges, subscription billing issues, and refund requests, and recommend process improvements to reduce chargebacks.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are an early-stage company that moves quickly, operates with limited layers, and expects high ownership from every team member.
Manage day-to-day operational execution for an assigned portfolio of external partners, including implementations, billing, and integrations.
Act as the primary operational contact for partner stakeholders, resolving escalations and collaborating with cross-functional teams.
Monitor operational performance, identify risks, and contribute to scalable processes that enhance partner satisfaction.
Our partner is a fast-growing organization that manages strategic partnerships across various industries. They foster a remote-first culture that values ownership, analytical thinking, and continuous improvement.
Own end-to-end merchant onboarding from commercial handover to go-live, ensuring accurate configuration and timely transactions.
Serve as PAR's internal center of expertise on payment gateway operations, compliance, and process documentation.
Manage, coach, and develop a team of two onboarding specialists, embedding AI tools to improve workflows.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions for the hospitality industry. They serve over 100,000 restaurants in more than 110 countries, with a culture centered on collaboration and innovation.
Onboard PSP companies onto processing channels, from first contact through to live transactions, and build and maintain integrations with partners.
Own a portfolio of merchant accounts across partner channels, track performance, flag risks, lead resolution, and maintain a risk register for active partners.
Manage merchant account dashboards, renegotiate financial conditions, handle partner queries, resolve settlement delays, and identify opportunities to scale capacity.
FYST is a leading fintech company in the payments space. We are a young, ambitious team with a strong culture of growth, transparency, and real ownership. We offer competitive compensation, remote work, and benefits like private health insurance and development budgets.
Own the full post-sale journey for AI agents deployed at credit unions, from implementation to ongoing performance management.
Design agent behavior with customers including conversation design, escalation rules, and negotiation boundaries.
Build the operating infrastructure, playbooks, and team for scaling the AI agent deployment function.
Clutch is a vertical SaaS company that builds AI agents for credit unions, starting with a collections agent. Backed by Andreessen Horowitz, the company operates with a direct, evidence-driven culture in a small, fast-moving team.
Evaluate dispute eligibility and documentation to ensure cases meet federal IDR or state-specific requirements before submission.
Research and interpret state regulatory requirements, translating them into clear workflows for the team.
Monitor arbitration timelines, track correspondence, and maintain accurate case records to support operational improvements.
Pivotal Health is a technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. We are a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers.
Own the end-to-end product lifecycle for merchant and partner onboarding, defining vision and roadmap.
Collaborate with cross-functional teams to deliver scalable, customer-centric solutions.
Monitor product performance with KPIs and drive continuous improvement.
The company is a fast-growing payments ecosystem focused on optimizing the onboarding journey for merchants and partners. It offers a remote-first work environment with a collaborative culture and Employee Belonging Groups.
Review merchant applications and assess eligibility to sell on the Polar platform.
Investigate fraud, payment risk signals, disputes, and chargebacks.
Partner with payment providers and internal teams to resolve compliance and account-related issues.
Polar is building the next standard for applied AI startups by creating a billing platform that combines billing and analytics to offer real-time customer and feature unit economics. They are a small, talented, and engineering-led team across Europe focused on shipping at high velocity to help startup founders scale their businesses.
Build and run customer support for enterprise partnerships, handling compliance-driven flows with precision and fast resolution.
Be hands-on from day one: resolve tickets, refine knowledge base, and scale through internal hires or BPO partners.
Report to Head of Product, ensuring customer voice shapes product improvements and operational processes.
Bastion builds regulated financial infrastructure for modern businesses, offering stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails. The company is a fast-paced startup with a compliance-first culture, seeking a hands-on leader to build and run customer support operations.
Build and own global partner strategy with key payment partners such as Stripe, Worldpay, and Visa.
Work cross-functionally with Engineering, Product, Sales, Finance, and Legal to negotiate contracts and drive process improvements.
Manage monthly and quarterly business reviews, define SLAs, and track performance standards for partners.
ABC Fitness is a leading software provider for fitness businesses worldwide, supporting tens of thousands of clubs and processing over $12 billion in payments annually. The company fosters a values-driven culture focused on best life, growth mindset, and one team.
Own end-to-end operating model and outcomes for provider engagement and growth programs, ensuring timelines, milestones, and intended results are met.
Track program performance through data, translate into concise reports for senior leadership, and provide recommendations for prioritization.
Collaborate with cross-functional teams and engage directly with providers and practice staff to maintain momentum and drive program success.
Counterpart Health transforms healthcare with an AI-enabled primary care tool, Counterpart Assistant, that supports earlier diagnosis and management of chronic conditions. As a subsidiary of Clover Health, they have a remote-first culture with a focus on diversity and inclusion, and thousands of practitioners using their tool.
Support client onboarding, dispute processing, and customer communication using CRM and established workflows.
Review credit reports, prepare dispute letters, and maintain accurate documentation and records.
Provide professional customer service, schedule consultations, and escalate complex issues as needed.
20four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. They offer competitive rates, weekly payments, free training, and a supportive community to contractors.
Drive growth across partner portfolio through business development and solution penetration.
Lead end-to-end partner management lifecycle from prospecting to BAU, including complex negotiations.
Build and maintain relationships with key stakeholders and collaborate with internal teams.
mx51 is a payments-as-a-service solution for banks, non-bank acquirers, and other merchant service providers. They are building a payment platform that allows merchants to accept payments in-store, in-app and online, while consolidating all their data on a real-time business management dashboard.
Define and launch a unified merchant experience platform, owning vision and architecture.
Cut merchant onboarding effort by shifting high-touch work into self-service experiences.
Ship AI-powered agents and workflows that measurably improve merchant productivity.
Narvar simplifies the post-purchase experience for consumers, working with retailers like GameStop, Sonos, and Nike. With hubs in San Francisco, London, and Bangalore, they serve over 125 million consumers globally.
Monitor daily transaction activity across ACH, RTP/FedNow, and card rails for anomalies, failures, and settlement issues.
Triage and resolve payment exceptions, including ACH returns, AFT/OCT decline codes, and failed settlements.
Draft and send day-to-day operational emails to sponsor banks, maintaining a log of open items and driving them toward closure.
Astra is building mission-critical infrastructure for moving money at scale, processing billions in annual transaction volume with 99.9%+ uptime. They are a remote-first company with a small team where your work directly supports scaling responsibly.