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US

  • Manage payment disputes and chargeback cases from initial notification through resolution, including preparing evidence packages for payment processors.
  • Coordinate with Customer Support, Pharmacy, Clinical Operations, and Finance to resolve payment-related issues.
  • Investigate failed payments, duplicate charges, subscription billing issues, and refund requests, and recommend process improvements to reduce chargebacks.

Payment Operations Analytical Skills Written Communication

20 jobs similar to Payment Operations Specialist

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Global

  • Build and optimize payment routing across PSPs/MIDs and test scenarios to raise approval rates and scale billing.
  • Analyze billing impact on LTV, retention, and manage relationships with providers, acquirers, and banks.
  • Run billing projects end-to-end, sync with cross-functional teams, and prioritize work that delivers business results.

Appflame is a Ukrainian IT company building world-class products such as Hily, Taimi, AdConnect, Mailkeeper, and more. With 500+ employees and offices in Kyiv, London, and Limassol, it was ranked 5th among Ukraine's 50 best employers in 2025.

Global Unlimited PTO

  • Own daily payment operations across all PSPs, including settlement monitoring, reconciliation, and refund flows.
  • Build and maintain operational dashboards and optimize payment vendor billing.
  • Source and qualify new payment partners, lead commercial negotiations, and maintain CRM pipeline.

Progress Partners is a fast-growing technology company building next-generation SaaS and mobile platforms. We blend creativity with data-driven execution and our global team collaborates across time zones to deliver high-impact products used by millions in over 160 countries.

US

  • Manage patient-facing and internal billing questions, including resolving denials and processing insurance verifications.
  • Work claims end-to-end with cross-functional stakeholders to ensure smooth billing experiences.
  • Support efforts to streamline existing processes by suggesting automation and maintaining reliable execution.

Nourish is an AI-native digital health system that matches patients with registered dietitians, physicians, and medications for insurance-covered metabolic health care. They have completed millions of appointments, tripled year-over-year, and partner with health plans covering 200M+ Americans, with a culture of high talent density and relentless resilience.

$14–$14/hr
US

  • You process patient payments and manage payment plans with accuracy and empathy.
  • You handle insurance verification, claims support, and billing education for patients.
  • You research account issues and resolve billing discrepancies while maintaining professionalism.

Privia provides healthcare billing and payment solutions, helping patients with insurance claims and financial responsibilities. They operate with a remote team and emphasize compassionate, compliant service.

US

  • Manage partner billing cycles, prepare billing files, review remittances, and resolve discrepancies.
  • Identify opportunities to improve workflows, support automation, and scale billing processes.
  • Collaborate with internal teams and external EAP partners for accurate billing and payment processing.

Rula provides evidence-based mental healthcare, aiming to destigmatize and integrate mental health into overall well-being. They are a remote-first company hiring in most U.S. states, fostering a culture of inclusion and support.

US

  • Reconcile daily payment batches in Candid against bank deposits and resolve unapplied items.
  • Audit claim and payment data for accuracy, proper denial status, and correct payer assignment.
  • Validate reimbursement amounts against contracted fee schedules and expected payments.

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services. Since 2019, we have served thousands of clients and are a fast-growing, fully remote team dedicated to parent-focused intervention and improving outcomes.

$47,000–$52,000/yr
US Unlimited PTO

  • Serve as the primary point of contact for patients regarding billing, statements, and payment resolution.
  • Manage patient accounts receivable and conduct proactive outreach for unpaid balances and payment arrangements.
  • Collaborate with cross-functional teams to resolve billing issues, improve workflows, and enhance the patient financial experience.

Oshi Health is a virtual digestive health practice on a mission to transform GI care by combining compassionate, multidisciplinary care with innovative technology. The company is a remote-first, mission-driven startup that values genuine passion for improving patient lives and offers tailored professional development opportunities.

Europe 3w PTO

  • Lead and scale the payments function, including multi-PSP infrastructure and payment strategy metrics.
  • Optimize acceptance rates, manage processing costs, and monitor risk metrics.
  • Work cross-functionally with engineering, analytics, and compliance teams.

A Ukrainian product startup that builds personalized health and fitness products for a global audience via a B2C subscription model. The company has a fully remote team of 50+ employees operating across the US and European markets.

US

  • Provide empathetic support via email, chat, and online platforms, resolving billing issues and maintaining client records.
  • Manage collections and delinquent accounts, resolve disputes, and uphold billing standards through process improvements.
  • Collaborate with the team, share best practices, and support onboarding while thriving in a fast-paced, remote environment.

Healthy Gamer provides modern, inclusive, and affordable mental health care, with a focus on the gaming community. Since 2019, they have helped over 14,000 people across 119 countries and are in the top 0.1% of Twitch streamers and top 1% of YouTube channels, building a culture of innovation and passion.

US

  • Manage daily payment processing, reconcile incoming funds, and investigate transaction discrepancies.
  • Communicate with external vendors and partners to resolve payment issues and ensure accurate records.
  • Support special projects and process improvements in a high-volume, collaborative remote environment.

Jobgether is a hiring platform using AI matching to connect candidates with employers. It operates with a distributed team across multiple countries, offering fully remote positions.

$120,000–$150,000/yr
US

  • Lead a team to ensure a high functioning revenue cycle and achieve financial goals through billing and follow-up.
  • Develop operational processes aligned with revenue cycle best practices to maximize reimbursement.
  • Partner with product department to identify areas of improvement in technology workflow processes.

BetterHelp is on a mission to remove traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, it is now the world's largest online therapy service with a network of over 30,000 licensed therapists.

US

  • Manage creator payment operations and ensure accurate, timely payments through Tipalti and the platform.
  • Provide exceptional creator support across email, chat, and DMs, resolving inquiries and payment issues.
  • Investigate payment exceptions, maintain compliance, and drive process improvements with cross-functional teams.

Statusphere is an influencer-marketing technology platform that makes human-generated content scalable and brand-safe for enterprise brands. It is a fast-growing company with a collaborative, innovative, and team-oriented culture.

US

  • Manage inbound and outbound patient communications to resolve billing questions and account balances.
  • Conduct account investigations and follow-up activities to ensure timely resolution of outstanding balances.
  • Support daily patient account operations within a collaborative practice operations environment.

Jobgether is an AI-powered job matching platform connecting candidates with hiring companies. It uses technology to review applications efficiently and fairly, supporting a fair hiring process.

Global Unlimited PTO

  • Review payment transactions and identify fraudulent or suspicious activity.
  • Collaborate with customers and internal teams (Finance, Risk, Compliance, Product) to resolve payment issues.
  • Contribute to improving and streamlining manual workflows as the team scales.

WeTravel builds tools that empower entrepreneurs to launch and grow their own travel businesses, helping them process payments and manage customers. The company is trusted by 8,000 organizers and aims to grow from $1B to $10B in travel experiences, with a passionate, travel-loving team.

$47,000–$52,000/yr
US Unlimited PTO

  • Manage insurance accounts receivable, follow up on claims, and resolve denials and payment discrepancies.
  • Post and reconcile insurance payments, investigate variances, and ensure accurate financial records.
  • Collaborate with cross-functional teams to improve revenue cycle performance and support month-end close activities.

Oshi Health is a virtual digestive health practice on a mission to transform GI care. They combine compassionate, multidisciplinary care with innovative technology to help people with chronic digestive conditions.

$145,000–$180,000/yr
US Unlimited PTO

  • Oversee end-to-end revenue cycle operations, including claims submission, denial management, and payer follow-up.
  • Develop billing protocols, manage revenue cycle metrics, and lead denial prevention across all payer types.
  • Partner with cross-functional teams to scale billing infrastructure for new states and payer launches.

Hey Jane provides safe, discreet reproductive and sexual health care via telehealth, including medication abortion and a range of services. The company has helped over 100,000 patients and operates with an in-house clinical team of board-certified doctors, nurses, and advocates, committed to judgment-free virtual care.

$85,000–$115,000/yr
US

  • Develop and sustain relationships with partner practices to drive transaction retention and growth.
  • Leverage data and insights to optimize engagement and maximize portfolio outcomes.
  • Act as a trusted advisor, sharing best practices and influencing adoption of payment plan technology.

Cherry is a FinTech that provides a Buy Now, Pay Later solution for medical practices like dentists and veterinarians, making care more financially accessible. Founded by Stanford entrepreneurs with venture backing from Kleiner Perkins and DCM, it is a high-growth organization reshaping patient payments.

LATAM

  • Proactively contact at-risk patients before they disengage or cancel, using behavioral signals and CRM flags to prioritize outreach.
  • Handle inbound cancellation and pause requests with empathy and confidence, saving accounts where possible.
  • Re-engage lapsed or paused subscribers through structured win-back campaigns via phone, SMS, and email.

LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative.

US

  • Manage the full billing lifecycle for enterprise accounts, including provisioning, mid-cycle changes, and offboarding.
  • Resolve invoice discrepancies and ensure revenue integrity through periodic audits of subscriptions.
  • Partner with Sales, Finance, and Engineering to automate billing processes and build guardrails for accuracy.

ElevenLabs is an AI research and product company transforming how we interact with technology with human-like AI voice models, serving millions of users and thousands of businesses. They have raised $781M in funding, valued at $11B, and have an innovative culture with a global, high-velocity team of researchers, engineers, and operators.

$80,000–$80,000/yr
US 5w PTO 16w maternity 16w paternity

  • Oversee end-to-end billing, invoicing, and accounts receivable processes to ensure accuracy and timeliness.
  • Drive collections strategy through proactive outreach and payment negotiations with customers.
  • Collaborate cross-functionally with CX, Sales, and Accounting to resolve billing issues and improve workflows.

Scale to Win is a fully-remote, progressive political tech company founded in 2020 that provides texting and dialer tools for Democratic campaigns. With over 3,000 clients and a culture of collaboration, they are committed to driving change.