Payment Operations Specialist

About the Role:

• You'll join a fully remote global team focused on building reliable, scalable payment operations for group travel.
• This role is hands-on initially, with opportunities to automate and improve processes as we grow.
• You'll work across timezones, requiring clear communication and proactive collaboration.

What You'll Do:

• Monitor and review incoming and outgoing payments to prevent fraud and suspicious activity.
• Investigate and document fraud cases, escalating to Risk and Compliance as needed.
• Resolve payment issues with customers via email, phone, or video, and partner with internal teams on complex cases.

Who You Are:

• You have 2-4 years in an analytical, support, or operations role with customer-facing experience.
• You are fluent in English and Spanish (B2 or higher), with strong communication and problem-solving skills.
• You're comfortable with ambiguity, manual work, and occasional weekend shifts to support team coverage.