Monitor and maintain payment success rates across multiple payment solutions.
Analyze payment performance and identify opportunities to improve transaction approval rates.
Collaborate with cross-functional teams to optimize payment processes and resolve issues.
The partner company specializes in digital payment operations and transaction optimization. It fosters a remote-friendly, innovation-driven culture that encourages continuous learning and professional growth.
Communicate with external vendors and partners to resolve payment issues and ensure accurate records.
Support special projects and process improvements in a high-volume, collaborative remote environment.
Jobgether is a hiring platform using AI matching to connect candidates with employers. It operates with a distributed team across multiple countries, offering fully remote positions.
Process daily payment and foreign exchange transactions accurately and deliver exceptional service.
Resolve payment-related inquiries promptly and independently while following strong financial controls.
Maintain cash balances globally and identify processing inefficiencies to collaborate on improvements.
Flywire is a global payments enablement and software company that solves high-stakes, high-value payments across education, healthcare, travel, and B2B industries. With over 1,200 employees across 12 offices worldwide, representing 40+ nationalities, they foster a collaborative and inclusive culture.
Lead and coach a team of Trust & Safety Analysts across Fraud Operations and Disputes workflows.
Own daily operational performance across fraud alerts, transaction monitoring, manual reviews, disputes, escalations, productivity, quality, and SLA adherence.
Drive high standards of communication, structure, and follow-through, ensuring priorities and decisions are clearly documented.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. Trusted by over 30 million customers and 500+ ecosystem partners, the company is fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, with a culture focused on accountability, rigor, and trust.
Monitor daily transaction activity across ACH, RTP/FedNow, and card rails for anomalies, failures, and settlement issues.
Triage and resolve payment exceptions, including ACH returns, AFT/OCT decline codes, and failed settlements.
Draft and send day-to-day operational emails to sponsor banks, maintaining a log of open items and driving them toward closure.
Astra is building mission-critical infrastructure for moving money at scale, processing billions in annual transaction volume with 99.9%+ uptime. They are a remote-first company with a small team where your work directly supports scaling responsibly.
Own daily payment operations across all PSPs, including settlement monitoring, reconciliation, and refund flows.
Build and maintain operational dashboards and optimize payment vendor billing.
Source and qualify new payment partners, lead commercial negotiations, and maintain CRM pipeline.
Progress Partners is a fast-growing technology company building next-generation SaaS and mobile platforms. We blend creativity with data-driven execution and our global team collaborates across time zones to deliver high-impact products used by millions in over 160 countries.
Own settlement issues from investigation to resolution, ensuring transaction accuracy and balancing partner experience, financial impact, and operational judgment.
Collaborate cross-functionally with teams including Finance, Support, Account Management, Product, and Engineering to resolve complex settlement issues.
Use AI tools and repeatable workflows to enhance efficiency, quality, documentation, and decision-making.
We serve the $800B trucking industry with market-leading payment products that help truckers save on fuel and fuel stops gain customers. We are a fast-growing marketplace startup backed by top venture investors, with a collaborative, high-growth environment.
Maintain accurate records, share feedback with internal teams, and adapt to changing priorities across support activities.
Our partner is a transportation company that connects riders, drivers, and healthcare partners through a reliable platform. They are a growth-oriented company with a global team, emphasizing empathetic support and continuous improvement.
Lead a team of 10-12 Fraud Investigators focusing on prevention, unauthorized and authorized fraud, and bank communications.
Manage personal and professional development, provide coaching, and drive high performance through weekly meetings and feedback.
Collaborate with senior management to build and scale the EU fraud team from scratch, including hiring and process improvement.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business bank accounts, savings, and investments. With over 10 years in the UK, we have a diverse and inclusive culture focused on solving problems and changing lives.
Respond to and resolve customer queries via email, including refunds and cancellations.
Escalate advanced queries to appropriate internal channels.
Continuously improve product knowledge and participate in team meetings.
Paddle offers digital product companies a completely different approach to payment infrastructure by acting as a Merchant of Record. The company is backed by top investors, serves over 6000 software sellers globally, and fosters a transparent, collaborative, and respectful culture.
Serve as a product expert to resolve customer concerns and provide tailored recommendations.
Own daily operational tasks including account configuration and program policy updates.
Identify and implement process improvements for maximum efficiency and quality.
Forma provides flexible benefits software that allows employees to choose how to spend their benefit allowances. The company has helped hundreds of notable companies and is recognized as a Great Place to Work.
Provide real-time assistance to travelers across French, English, and Spanish channels.
Handle multiple cases with empathy, accuracy, and professionalism under pressure.
Use CRM tools to track interactions and collaborate with internal teams for resolution.
This partner company delivers real-time support to international travelers. It operates remotely with a focus on customer experience and global travel operations.
Perform daily, weekly, and monthly reconciliation of transactions across various payment channels.
Identify, analyze, and resolve discrepancies using Excel and internal systems.
Collaborate with account and support teams to investigate and resolve reconciliation issues.
FYST is a leading fintech company in the payments space, enabling seamless financial transactions. They are a young, ambitious team focused on growth, with a culture of ownership and support.
Manage lab test orders and coordinate with diagnostic labs, customers, and vendors to ensure timely and accurate delivery of results.
Monitor internal dashboards for system delays or outages and proactively troubleshoot issues across internal platforms.
Provide direct customer support via Slack, email, and ticketing systems, maintaining SLA standards for response and resolution times.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, they are a remote-first team of about 50 people scaling fast to connect millions.
Support travellers in real time, manage requests, and ensure excellent service throughout their journey.
Work flexible hours in a fast-paced environment, multitasking with CRM and operational tools.
Demonstrate empathy, adaptability, and strong communication skills in French, English, and Spanish.
We are a travel-focused company providing customer support services for an international clientele. We operate as a fully remote organization with a dynamic international team, offering independent contractor agreements.
Respond to customer inquiries related to billing, payments, and invoicing across multiple communication channels.
Maintain accurate customer account balances and collaborate with Accounts Receivable to resolve payment issues.
Identify opportunities to improve workflows and support quality through technology and data.
This role is listed on behalf of a partner company that provides billing solutions within a fast-growing technology environment. They are a collaborative team with international staff, offering a remote, multilingual work culture focused on continuous improvement.
Lead the vision and execution of Airbnb's payout partner network across 200+ markets.
Manage strategic relationships with high-value payment partners, including deal negotiation and performance monitoring.
Collaborate cross-functionally with Payments, Product, Compliance, and Finance to optimize payout infrastructure.
Airbnb is a global platform that connects hosts offering unique stays and experiences with guests worldwide. With over 5 million hosts and 2 billion guest arrivals, Airbnb fosters a culture of belonging and authentic travel experiences.
Gather evidence from flagged transactions and customer claims to investigate suspicious activity.
Use empathy and attention to detail to support customers through fraud identification and account safeguarding.
Communicate with other banks, CIFAS, and law enforcement to combat fraud and close compromised accounts.
Monzo is a digital bank offering current accounts, savings, and loans. With over 7 million customers, the company is known for its innovative and customer-centric culture.