Manage operational workflows supporting patients, providers, and imaging centers throughout the imaging journey.
Resolve operational inquiries by leveraging internal resources, standard operating procedures, and sound judgment.
Identify opportunities to improve operational efficiency by sharing feedback and partnering with leaders across Operations, Product, and Engineering.
Covera Health improves healthcare by making diagnoses more accurate through clinical expertise and AI. Backed by Insight Partners, the platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers and three of the five largest national health plans.
Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.
Handle Zendesk tickets from patients regarding appointments, issues, and missing results.
Make outbound calls and send follow-up emails to resolve patient concerns.
Be the first point of contact for patients via phone, text, email, and chat.
Getlabs is the leading platform for at-home diagnostics. They have raised $50M from strategic investors including Labcorp and Quest, and their mission is to save lives by expanding access to diagnostics for everyone.
Follow-up with payers to ensure timely resolution of outstanding claims via phone or websites.
Maintain daily productivity/quality standards and utilize workflow systems to collect payments.
Analyze claims issues to reduce denials, initiate appeals, and handle under/over-payments while adhering to HIPAA standards.
Limitlessli specializes in recruiting, hiring, and managing high-caliber remote staff for dynamic healthcare facilities. They are a fast-growing company with a supportive, remote-first culture.
Provide clerical expertise to ensure all patients receive high-quality, efficient care.
Handle payment posting, charge entry, and follow up on information requests.
Work remotely Monday to Friday from 9 PM to 6 AM, supporting a U.S. healthcare team.
This premier medical billing firm is one of the best revenue cycle management companies in the U.S., focusing on excellence in all they do. They foster a fun and relaxed environment with a supportive team, offering comprehensive training and career development programs.
Efficiently triage incoming calls and resolve member and pharmacy issues with professional phone etiquette.
Identify, document, and escalate concerns to appropriate internal teams to ensure quality care and safety standards.
Support fraud, waste, and abuse programs by reviewing pharmacy claims and communicating findings to internal staff.
Judi Health is a health technology company providing comprehensive health benefit management solutions for employers and health plans. They are rebuilding trust in healthcare with a platform that consolidates claim administration workflows.
Serve as primary point of contact for administrative care support inquiries via phone, email, and chat.
Assist students with navigating online portals, activating care, scheduling appointments, and continuity of care.
Collaborate with clinical providers, technical support, and internal teams to resolve complex issues.
Mantra Health is a digital mental health provider making evidence-based care accessible to students. With over 1.3 million students served across 150+ colleges and $34M raised, they are an ambitious, action-oriented team.
Review and triage incoming Art, Ops, Admin, and Sales-related requests to ensure proper routing and clarity.
Analyze requests for missing details or blockers and communicate with internal teams for resolution.
Support Sales through Freshchat and perform admin tasks with strong attention to detail and documentation.
Fresh Prints is a New York-based custom apparel startup that partners with student entrepreneurs to provide working capital, training, and support for building businesses. The company values long-term contributions, offers a remote work culture, and is committed to diversity and inclusion.
Manages essential administrative and clinical-adjacent functions such as medication prior authorizations and scheduling.
Ensures tasks comply with organizational standards and regulatory requirements to promote a seamless care experience.
Supports clinical and operational scheduling and provides flexible administrative support to Care Teams.
This organization provides operational support for healthcare member care. They focus on ensuring accuracy and efficiency in workflows like prior authorizations and toxicology result entry.
Manage guest communications across Airbnb, VRBO, Booking.com, phone, and text channels, meeting agreed response-time SLAs.
Resolve guest inquiries and common issues in real time using sound judgment, urgency, and property-specific information.
Escalate complex guest, maintenance, or property-readiness issues to appropriate stakeholders while maintaining ownership of frontline resolution.
Our client is a fast-growing short-term rental and property management company overseeing nearly 200 vacation rental properties across multiple US markets. Their culture is collaborative, entrepreneurial, and results-oriented, valuing accountability and continuous improvement.
Own end-to-end operational coordination for a portfolio of low-complexity school districts, managing referrals from intake through service initiation.
Serve as the primary operational contact, coordinating provider engagement, scheduling, and proactive communication with district partners and internal teams.
Monitor account health, resolve operational issues, and escalate risks to ensure timely service delivery and process improvement.
Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, they are a mission-driven, remote-first company with a collaborative and inclusive culture.
Deliver exceptional member support via phone, chat, and email.
Educate members on their healthcare benefits and claims, helping them maximize their Garner benefit.
Handle complex and sensitive conversations with professionalism, empathy, and patience.
Garner Health is a healthcare technology company reimagining how healthcare works in the U.S. by partnering with employers to redesign benefits using data-driven insights. It is one of the fastest-growing healthcare technology companies in the country, building a team of mission-driven individuals focused on making a meaningful impact on healthcare at scale.
Lead Billing Support through change management and operating rigor.
Turn billing data into performance stories for leadership.
Diagnose root causes and build scalable workflows in a fast-paced startup.
Rula is a mental healthcare company dedicated to treating the whole person and ending the stigma around mental health. They are a remote-first organization with a diverse team focused on making mental healthcare work for everyone.
Manage customer support tickets, escalations, refunds, and replacements to ensure timely resolution and maintain high satisfaction.
Monitor order flow, coordinate with 3PL partners, and resolve fulfillment issues to maintain accuracy and efficiency.
Identify recurring operational issues, develop SOPs, and collaborate with cross-functional teams to improve processes.
Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a dedicated professional to oversee day-to-day operations and improve customer satisfaction.
Manage RMAs, product returns, and coordinate with 3PL warehouses and logistics partners.
Track inbound shipments, order fulfillment, and investigate discrepancies in Shopify and Amazon FBA operations.
Maintain operational reports, communicate with U.S.-based teams, and identify process improvements.
Aventus is a CX boutique based in Charleston, SC, that creates brand ambassadors for client businesses, offering customer service, social media management, and back-office support. They are a growing company seeking a recruiter to curate talent aligned with client needs, with a supportive and collaborative culture.
Audit upcoming trips for accuracy and completeness before service.
Respond to phone calls and emails from transportation providers to resolve operational issues.
Source and secure last-minute transportation providers to maintain service commitments.
CharterUP transforms the group transportation market with an AI-native platform for charter, shuttle, and autonomous vehicle operations. Trusted by Fortune 500 companies, it operates as a remote-first, high-growth startup with a tech hub in Austin, TX.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Serve as overflow support for multiple practices by answering and triaging incoming calls and messages from patients and stakeholders.
Support patient scheduling and follow-up, including no-show and cancellation tasks, and schedule reshuffles when needed.
Handle central communications intake and respond to voicemail and after-hours messages.
Diana Health is a network of modern women’s health practices partnering with hospitals to transform maternity and women's healthcare. They are an interdisciplinary team with strong collaborative care and operational support, focused on continuous learning and improvement.
Manage the full medical billing and Revenue Cycle Management (RCM) process, including AR follow-up and claim denial resolution.
Complete provider credentialing and recredentialing, verify insurance eligibility, and maintain accurate records within Athena.
Ensure HIPAA compliance and communicate with insurance companies regarding claims, credentialing, and payment issues.
SnappyCX connects skilled professionals with growing healthcare practices. They seek self-motivated individuals to support financial and administrative operations in a remote, fast-paced environment.