Source Job

Philippines

  • Manage guest communications across Airbnb, VRBO, Booking.com, phone, and text channels, meeting agreed response-time SLAs.
  • Resolve guest inquiries and common issues in real time using sound judgment, urgency, and property-specific information.
  • Escalate complex guest, maintenance, or property-readiness issues to appropriate stakeholders while maintaining ownership of frontline resolution.

Hospitality Customer Support Property Management

20 jobs similar to Guest Services Specialist

Jobs ranked by similarity.

US

  • Respond to tenant inquiries, coordinate maintenance, and manage lease documentation.
  • Process rental applications, track rent payments, and assist with move-ins and move-outs.
  • Provide general administrative support and update property management software.

Bullpen Talent recruits exceptional remote professionals for growing U.S. property management companies and real estate owners. They place experienced remote professionals as dedicated members of client teams, offering long-term, fully remote opportunities.

India

  • Respond promptly to guest inquiries via email, phone, and OTA messaging.
  • Handle and resolve guest complaints and issues efficiently.
  • Coordinate with internal teams and property managers to meet guest requests.

Extenteam provides outsourced staffing solutions for various client roles. They offer remote work opportunities with a focus on support services.

Philippines

  • Champion the critical post-launch period, providing high-touch support and personalized guidance to hoteliers transitioning to their live environment.
  • Leverage AI tools and automation to resolve repetitive technical issues, freeing up time for strategic troubleshooting and deep product adoption.
  • Manage tight SLAs and collaborate across time zones to ensure clients feel supported and confident from day one.

Cloudbeds is a hospitality software platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees in 40+ countries, we are a remote-first team of innovators passionate about transforming hospitality through AI and technology.

Philippines

  • Manage client workflows and tasks in Dubsado CRM for bridal clients.
  • Handle email communication and customer service for brides throughout their journey.
  • Perform invoicing and bookings management using Asana and Slack.

Wing is a company on a mission to redefine the future of work, offering a one-stop shop for companies to build world-class teams and automate operations. It is a remote-first organization with a supportive culture and opportunities for growth.

Philippines

  • Act as the brand's voice in public forums, managing high-volume interactions across social media with empathy and clarity.
  • Investigate and resolve complex customer issues independently, finding win-win solutions before escalation.
  • Navigate cultural nuances across AU, UK, and US markets while sharing insights to improve internal processes.

We make eco-friendly products and donate 50% of our profits to fund clean water and sanitation projects globally. Our team of over 200 people operates across multiple countries with a mission to increase annual donations tenfold.

US

  • Handle inbound and outbound calls from Westgate Resort owners to assist with reservations and account inquiries.
  • Educate owners on timeshare usage rights, process external exchange requests, and offer travel protection.
  • Maintain accurate documentation and meet quality and performance expectations while using multiple systems.

Westgate Resorts is the largest privately held timeshare company in the world, operating 60+ resorts in top destinations. With 9,000 team members, it offers a supportive and rewarding workplace recognized as a Best Company to Work For.

US

  • Assist clients with booking and managing hotel reservations from home.
  • Provide details on amenities, pricing, and availability.
  • Communicate professionally via phone, email, and messaging.

This company provides travel booking services, helping clients book and manage hotel accommodations from a remote setting. The team is supportive and offers flexible work arrangements, emphasizing a culture of collaboration and performance-based growth.

South Africa Philippines

  • Manage property records and tenant communications using Buildium or AppFolio.
  • Coordinate maintenance requests and track work orders between tenants and vendors.
  • Organize lease agreements, renewal schedules, and property documentation.

Assist World connects businesses with virtual assistants. They are a growing company that offers flexible remote roles and support staff.

Philippines

  • Provide first-level customer support via chat, email, phone, and screen sharing after AI triage.
  • Troubleshoot software, account, and workflow issues while helping users with clear explanations.
  • Escalate complex cases to Level 2 or specialized teams and handle account changes and inquiries.

This company provides software for nonprofits, hospitals, governments, and volunteer-powered organizations. It is a growing SaaS support team with a focus on mission-driven clients.

Global

  • Manage homeowner and board communication via phone, email, and inquiries with excellent customer service.
  • Coordinate with vendors for maintenance, repairs, and service requests, tracking completion.
  • Support financial tasks including payment processing, invoice management, and collections tracking.

OurAssistants connects U.S.-based HOA and property management companies with skilled virtual professionals to support community operations and administrative excellence. They foster a supportive remote work environment for their team members.

Global

  • Support clients with hotel booking requests and provide timely responses.
  • Review and confirm reservation details with accuracy.
  • Document interactions and attend virtual training sessions.

We connect travelers with hotel and travel accommodations, ensuring stress-free booking experiences. Our team is remote-friendly and fosters a supportive culture with flexible scheduling and professional development opportunities.

Latin America

  • Provide bilingual (English-Spanish) support to residents regarding billing, leasing, maintenance, and community inquiries.
  • Manage the full lease renewal process and implement proactive retention strategies.
  • Serve as a liaison between residents, property managers, and vendors to ensure effective communication.

The company specializes in property management and provides bilingual support to residents. It is a fast-paced, service-oriented, and detail-driven organization with a remote-first culture.

Latin America Europe 2w PTO

  • Answer incoming customer phone calls and guide vehicle sellers through the online listing and auction process.
  • Accurately document every customer interaction in the CRM and coordinate with the Listing Team for seamless handoffs.
  • Monitor and respond to customer emails, escalating complex issues to the appropriate team member when needed.

Veta Virtual is a virtual staffing company that hires for high-growth clients in the online vehicle sales industry. They offer a collaborative and supportive remote work culture with a focus on customer success.

Global

  • Serve as the primary client contact via email, phone, and chat, providing timely and empathetic support.
  • Manage client data in CRM systems, track support KPIs, and generate reports to optimize operations.
  • Troubleshoot inquiries, handle billing questions, and collaborate cross-functionally to resolve issues.

Citiside Property Management handles off-site management for investors with portfolios of homes and multi-unit apartments. They emphasize core values of trust, being a go-getter, and transparency, and operate with a dedicated team.

Turkey

  • Supervise day-to-day property management operations including leasing, maintenance, and collections across a remote team.
  • Monitor KPIs like occupancy rates, lead conversion, and delinquencies to drive portfolio performance.
  • Lead and coach virtual team members, implementing process improvements for tenant satisfaction and efficiency.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses a data-driven process to evaluate applications and shares shortlists with employers, ensuring fast and objective review.

Poland

  • Understand business requirements and execute SOPs for assigned programs.
  • Address and resolve user issues via live channels while meeting KPIs for satisfaction and accuracy.
  • Manage time to make quality phone calls and build trust with stakeholders to resolve queries first time.

Taskrabbit is a marketplace platform that connects people with Taskers for everyday home tasks. The company is a hybrid workplace with employees across the US and EU, and has been named a Built In Best Places to Work for multiple years.

Philippines

  • Coordinate multi-channel marketing campaigns across product launches, broker GTMs, and content initiatives
  • Support episode production, write show notes, and repurpose podcast content into social assets
  • Assist in lifecycle marketing campaigns, audience segmentation, and performance tracking

Flippa is the leading marketplace for buying and selling online businesses and digital assets. They support a vibrant global community and facilitate thousands of successful acquisitions each year, shaping the future of digital asset ownership.

Global

  • Manage day-to-day administrative and customer service operations for a growing HVAC company, including answering calls, responding to emails, and scheduling appointments.
  • Coordinate technician schedules, dispatch operations, and route planning using Housecall Pro, while balancing workload distribution and supporting parts ordering.
  • Support workflow documentation, operational efficiency improvements, and transition from founder-dependent to system-driven processes.

US

  • Assist clients with booking, scheduling, and service coordination via email, phone, and messaging platforms.
  • Maintain accurate client records, documentation, and timelines to ensure seamless service delivery.
  • Provide professional, timely client support and collaborate with internal teams to optimize workflow.

Destination Knot is a client-focused coordination and services company that supports individuals and families with planning, scheduling, and reservation-related needs. As a structured, remote team, we prioritize organization, responsiveness, and a high standard of client experience.

Philippines

  • Lead and coach a remote team to achieve daily and weekly performance goals.
  • Serve as the primary point of contact for your assigned client, ensuring clear communication and exceptional service.
  • Monitor KPIs, improve workflows, and resolve challenges proactively to maintain quality and accountability.

Yokly is a remote company that provides campaign management and client account leadership services. They are a growing organization with a supportive leadership team, offering long-term career growth opportunities for remote team leaders.