Respond to user inquiries via live chat and email in a timely and accurate manner
Proactively identify user needs and help implement specific features
Gather user feedback, feature requests, and workarounds, and suggest improvements
Givebutter is a nonprofit fundraising and CRM platform that replaces multiple tools. Rated #1 on G2 and certified as a Great Place to Work since 2021, the company has a mission-driven, fun culture.
Understand business requirements and execute SOPs for assigned programs.
Address and resolve user issues via live channels while meeting KPIs for satisfaction and accuracy.
Manage time to make quality phone calls and build trust with stakeholders to resolve queries first time.
Taskrabbit is a marketplace platform that connects people with Taskers for everyday home tasks. The company is a hybrid workplace with employees across the US and EU, and has been named a Built In Best Places to Work for multiple years.
Oversee social media content creation and manage overall strategy for client accounts.
Develop and implement weekly or monthly content plans to engage target audiences.
Edit graphics and videos to enhance social media posts and campaigns.
We are a Japanese-owned Filipino company specializing in business management consulting and virtual assistance. We help businesses worldwide improve operations and achieve growth through strategic solutions.
Coordinate multi-channel marketing campaigns across product launches, broker GTMs, and content initiatives
Support episode production, write show notes, and repurpose podcast content into social assets
Assist in lifecycle marketing campaigns, audience segmentation, and performance tracking
Flippa is the leading marketplace for buying and selling online businesses and digital assets. They support a vibrant global community and facilitate thousands of successful acquisitions each year, shaping the future of digital asset ownership.
Lead high-impact initiatives and projects within the CS team and cross-functionally, driving measurable outcomes from problem identification to shipped solutions.
Own the ongoing improvement of core Support tooling including Intercom and Fin, partnering with vendors and internal stakeholders.
Stay grounded in daily community reality by triaging tickets, using data to surface issues, validate improvements, and inform project work.
Kickstarter is the leading crowdfunding platform for creative projects across film, games, music, art, design, and technology. Since 2009, the company has helped creators launch projects generating billions in pledges, employing a fully remote team across the US and UK with a 4-day workweek.
Manage client workflows and tasks in Dubsado CRM for bridal clients.
Handle email communication and customer service for brides throughout their journey.
Perform invoicing and bookings management using Asana and Slack.
Wing is a company on a mission to redefine the future of work, offering a one-stop shop for companies to build world-class teams and automate operations. It is a remote-first organization with a supportive culture and opportunities for growth.
Supporting customer happiness and retention by working cross-functionally with customer success, engineering, product, and sales.
Responding to support tickets, identifying issues, and relaying advanced problems with detailed notes for resolution.
Solving complex tickets using tools like SQL, creating knowledge base articles, and jumping on phone calls to debug.
Distru is the #1 ERP in the cannabis industry with $8B in sales processed through its platform. The fully remote global team has a 4.8/5 Glassdoor rating and is stable and profitable, investing heavily in new product lines.
Develop and implement social media strategies to increase brand awareness and generate leads.
Create, curate, and schedule engaging content tailored to various platforms.
Monitor social media channels for trends and analyze performance metrics to optimize campaigns.
LevelUp is a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. With a large team of skilled professionals, the company focuses on team well-being and maintains a respectful work environment.
Provide first-level customer support via chat, email, phone, and screen sharing after AI triage.
Troubleshoot software, account, and workflow issues while helping users with clear explanations.
Escalate complex cases to Level 2 or specialized teams and handle account changes and inquiries.
This company provides software for nonprofits, hospitals, governments, and volunteer-powered organizations. It is a growing SaaS support team with a focus on mission-driven clients.
Assist in planning and executing marketing campaigns, product launches, and brand initiatives from kickoff through delivery.
Maintain project plans, timelines, and trackers to align stakeholders, and schedule meetings with agendas and action items.
Track milestones, flag risks, escalate blockers, and support resource planning and budget monitoring.
20Four7VA connects independent contractors with clients needing virtual assistance and marketing support. The company offers competitive rates, weekly payments, free training, and a supportive community.
Assist customers with service inquiries and learn common requests and solutions to improve their experience.
Utilize service techniques and systems to provide exceptional solutions to simple requests.
Escalate customer dissatisfaction to proper channels and maintain a positive, driven approach.
MCI is a leading Business Process Outsourcing company specializing in tailored solutions for diverse client needs. With over 10,000 talented employees across multiple global locations, MCI focuses on innovation and delivering exceptional customer experiences.
Manage customer orders, refunds, and exchanges accurately and efficiently.
Resolve customer inquiries and issues with empathy and speed.
Track trends and collaborate with teams to improve overall customer experience.
A bold D2C consumer brand reimagining laundry with eco-friendly packaging and a mission to make laundry fun. They are a rapidly growing team with a vibrant culture focused on creativity, sustainability, and customer delight.
Assist 1099 service partners with onboarding, account management, scheduling, and payment questions.
Monitor service dashboards and proactively reach out for real-time support via phone, email, and text.
Troubleshoot technical problems, cross-reference internal data, and escalate operational issues to warehouse teams.
Fetch is a venture-backed company redefining multifamily living through package delivery, valet trash, Fetch Market, and storage solutions. Operating nationwide with rapid growth ahead, the company combines logistics, technology, and hospitality to shape the future of multifamily living.
Lead and coach a remote team to achieve daily and weekly performance goals.
Serve as the primary point of contact for your assigned client, ensuring clear communication and exceptional service.
Monitor KPIs, improve workflows, and resolve challenges proactively to maintain quality and accountability.
Yokly is a remote company that provides campaign management and client account leadership services. They are a growing organization with a supportive leadership team, offering long-term career growth opportunities for remote team leaders.
Champion the critical post-launch period, providing high-touch support and personalized guidance to hoteliers transitioning to their live environment.
Leverage AI tools and automation to resolve repetitive technical issues, freeing up time for strategic troubleshooting and deep product adoption.
Manage tight SLAs and collaborate across time zones to ensure clients feel supported and confident from day one.
Cloudbeds is a hospitality software platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees in 40+ countries, we are a remote-first team of innovators passionate about transforming hospitality through AI and technology.
Manage RMAs, product returns, and coordinate with 3PL warehouses and logistics partners.
Track inbound shipments, order fulfillment, and investigate discrepancies in Shopify and Amazon FBA operations.
Maintain operational reports, communicate with U.S.-based teams, and identify process improvements.
Aventus is a CX boutique based in Charleston, SC, that creates brand ambassadors for client businesses, offering customer service, social media management, and back-office support. They are a growing company seeking a recruiter to curate talent aligned with client needs, with a supportive and collaborative culture.
Act as the primary contact for customer inquiries via email and support tickets, resolving issues with empathy and quality.
Investigate player issues efficiently while maintaining high service standards and improving support workflows.
Collaborate with a global team to ensure consistent communication and knowledge sharing across the support function.
Our partner is a gaming company backed by Embracer Group, a major industry group. They operate a fully remote, international team with a flat hierarchy and collaborative culture, supporting long-term game communities and player engagement.
Deliver exceptional customer service across phone, chat, and email, building strong rapport and taking full ownership of issues.
Actively listen to understand root causes, communicate empathetically, and turn dissatisfied customers into loyal advocates.
Collaborate with internal teams, document interactions accurately, and contribute to continuous improvement through customer insights.
Finom is a European tech startup offering an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With around 800 employees, the company has raised $346 million and fosters an innovative, start-up culture that empowers employees to make a real impact.
Take inbound calls and make outbound calls to resolve inquiries for customers and restaurants.
Manage tickets generated from email or text via CRM and document correspondence accurately.
Troubleshoot minor product or service problems and route calls to appropriate channels if needed.
HungerRush provides integrated restaurant solutions with its flagship cloud POS system, HungerRush 360, designed to help operators manage restaurants and grow their business. The company fosters a self-directed and motivated culture, seeking friendly customer support specialists.
Deliver exceptional customer support across email, SMS, and other channels with proactive communication.
Coordinate logistics, inventory, and fulfillment operations to ensure smooth processes.
Support project management and process improvement initiatives to drive operational excellence.
Assist World is a remote-first e-commerce company that connects businesses with virtual assistants. The company values independence and efficiency, with a lean team and a culture of ownership and proactive problem-solving.