Kickstarter is the leading crowdfunding platform for creative projects across film, games, music, art, design, and technology. Since 2009, the company has helped creators launch projects generating billions in pledges, employing a fully remote team across the US and UK with a 4-day workweek.
Lead high-impact initiatives and projects within the CS team and cross-functionally, driving measurable outcomes from problem identification to shipped solutions.
Own the ongoing improvement of core Support tooling including Intercom and Fin, partnering with vendors and internal stakeholders.
Stay grounded in daily community reality by triaging tickets, using data to surface issues, validate improvements, and inform project work.