New Community Team Member (Part-time)

Role & Responsibilities:

• Act as a public brand ambassador, managing comments, DMs, and reviews with professional clarity.
• Solve complex problems independently, investigating shipment delays or discount code issues.
• Connect with customers across cultures, navigating sensitive conversations to maintain community support.

Work Details:

• Freelance remote position requiring at least 20 hours per week, with flexibility up to 40 hours during peak seasons.
• Work weekends and holidays when full-time team is offline, generally in 4-hour shifts.
• Use tools like Zendesk, Sprout Social, and Shopify to maintain sharp response times and high quality scores.

What We Offer:

• Competitive hourly wage of ₱280, with potential for increased hours during December and January.
• Support towards healthcare, generous paid leave, and tailored learning opportunities.
• Free toilet paper and the pride of working for a certified B Corp with a 95% team approval rating.