Remote Contingent Contact Center Agent

Position Overview:

• We are seeking agents for temporary remote work in response to disaster relief efforts.
• The ideal candidate will apply the latest customer service techniques and learn account management systems.
• Hours of operation are from 8:00 AM - 8:00 PM ET with two shift options.

Key Responsibilities:

• Assist customers with service inquiries and learn common requests and solutions.
• Improve the customer’s experience using our service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Candidate Qualifications:

• Must be 18 years of age or older with a high school diploma or equivalent.
• Excellent organizational, written, and oral communication skills required.
• Ability to type swiftly and accurately (20+ words a minute).

Compensation and Benefits:

• HMO coverage for employee and dependent, dental coverage, and free meal during training.
• Allowances for rice, clothing, laundry, and meals with performance and loyalty bonuses.
• Career growth opportunities, employee shuttle services, and company retreats.