Answer inbound customer phone calls and respond to service inquiries in a timely and professional manner.
Schedule HVAC service appointments and coordinate customer bookings using Housecall Pro.
Assist in coordinating technician schedules and daily dispatch operations, including route planning and workload distribution.

Required Skills:

1-3+ years experience in customer service, administrative support, dispatch coordination, or virtual assistance.
Strong spoken and written English communication skills; experience handling customer-facing phone and email communication.
Proficiency with Housecall Pro, Google Workspace, and scheduling/dispatching tools.

Work Environment:

Remote part-time role (20hrs/week) with a path to full-time (40hrs/week) after about two months.
Must overlap with North American time zones and have a reliable internet connection.
Calm, professional, and proactive work ethic, comfortable in a fast-paced environment during peak HVAC season.