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Key Responsibilities:
- Manage guest communications across Airbnb, VRBO, Booking.com, phone, and text channels, meeting agreed response-time SLAs.
- Oversee daily guest services operations during assigned shifts and coordinate coverage with U.S.-based and virtual assistants across weekdays, evenings, and weekends.
Qualifications:
- 2+ years of experience in guest services, hospitality, customer support, or property management, preferably in short-term rentals, hotels, or vacation rentals.
- Excellent written and spoken English communication skills.
Benefits:
- 100% Remote Work.
- Healthcare (HMO) and comprehensive fringe benefits package.
- Paid Service Incentive Leave (SIL) and paid Philippines holidays.
Vacation Rental Management Company
Our client is a fast-growing short-term rental and property management company overseeing nearly 200 vacation rental properties across multiple US markets. Their culture is collaborative, entrepreneurial, and results-oriented, valuing accountability and continuous improvement.