Process customer inquiries through the ticketing system in a structured and timely manner.
Support users in effectively utilizing Impower for daily property management tasks such as communication, invoicing, and payment processes.
Analyze and resolve product and process-related customer issues, escalating complex cases to product, engineering, or second-level support.
Impower develops a digital platform for property management, helping companies streamline complex processes. The company has over 50 employees from more than 10 countries, with a focus on independent, sustainable growth.
Proactively contact residents to discuss lease renewals and negotiate terms to maximize retention rates.
Respond to resident inquiries via phone, email, and other channels, providing accurate information on lease agreements and community guidelines.
Assist residents with move-out procedures and ensure compliance with renter's insurance requirements.
Extenteam is a dynamic company revolutionizing the short-term vacation rental industry by providing AI-assisted SaaS platform and dedicated team services. They are a small team of 50 core employees, supported by over 400 dedicated team members, with a culture of excellence, collaboration, and data-driven decision-making.
Lead end-to-end migration processes for multi-property portfolios, ensuring timelines and client expectations are met.
Serve as the primary point of contact for clients during migrations, facilitating communication and ensuring satisfaction.
Partner with cross-functional teams to align requirements, remove roadblocks, and maintain visibility across stakeholders.
Asset Living is a third-party property management firm that fosters thriving communities nationwide. With decades of experience and a diverse team of talented individuals, the company is recognized as one of the nation's Best and Brightest Places to Work, emphasizing a culture of unity and collective success.