Customer Support Specialist – Property Management

Your Responsibilities:

• Process customer inquiries through the ticketing system reliably and promptly.
• Support users in applying Impower for daily property management workflows like communication and payments.
• Analyze and resolve product issues, escalating complex cases to the appropriate teams.

Your Profile:

• Experience in property management or similar fields, with knowledge of typical processes.
• Strong communication skills in German and English, with a structured and reliable work style.
• Interest in digital solutions and willingness to learn new systems and processes.

Why Us:

• Central role with direct impact on customer experience in a growing product.
• Close collaboration with product and engineering in an international team.
• Remote work model with flexible scheduling and modern equipment.

About Us:

• Impower is a profitable SaaS startup from Munich with over 50 employees from more than 10 countries.
• We aim to redefine property management in Germany through intelligent, automated, and person-centric solutions.