Customer Care Specialist

Your Tasks:

• Handle chat requests of any kind (potential customers, new customers, existing customers) to ensure a satisfactory customer experience.
• Manage multi-channel communication via phone and email for fast and customer-oriented resolution of requests.
• Collaborate closely with internal departments such as Compliance and Operations to efficiently process customer concerns and ensure regulatory requirements.

Your Profile:

• Proven professional experience in Customer Care or customer service (ideally in B2B or SaaS).
• Native-level German and fluent English language skills (other languages are an advantage).
• Independent, responsible, and customer-oriented working style, with high technical affinity for financial software solutions.

Why Amnis?:

• 100% remote work from your residence within the EU – no presence required at one of our locations.
• Attractive employment conditions in a young and dynamic team, with a professional and well-connected environment.
• 40-hour work week and 5 weeks of vacation per year, plus development opportunities and a budget for training and courses.

About Us:

• Amnis is a fintech company founded in 2014 in Zurich, simplifying international business for SMEs in Switzerland and Europe.
• With over 4,000 SMEs trusting in our platform, we are a fast-growing European scale-up with offices in Switzerland, Liechtenstein, Czech Republic, Netherlands, and Austria.