Process customer inquiries through the ticketing system in a structured and timely manner.
Support users in effectively utilizing Impower for daily property management tasks such as communication, invoicing, and payment processes.
Analyze and resolve product and process-related customer issues, escalating complex cases to product, engineering, or second-level support.
Impower develops a digital platform for property management, helping companies streamline complex processes. The company has over 50 employees from more than 10 countries, with a focus on independent, sustainable growth.
Respond to customer inquiries through live chat, WhatsApp, email, and other support channels, providing accurate and timely solutions.
Manage customer issues related to orders, logistics, website functionality, and general platform usage.
Handle complex customer escalations with professionalism, ownership, and a problem-solving approach.
Our partner is a technology-driven organization providing a global platform for customer experiences. They operate in a fast-paced, international environment with a collaborative culture and low-hierarchy structure.
Promptly respond to customer inquiries via email, chat, and phone, resolving issues to ensure a positive experience.
Provide clear information about MoneyHero's products and services, escalating complex issues as needed.
Maintain accurate records, adhere to policies, and collaborate with team members to achieve department goals.
MoneyHero is a fintech company that empowers and connects people to a better financial future by helping them make the best financial decisions. With over 350 talented individuals across 4 markets, the company is backed by world-class investors and serves over 10 million monthly users.
Provide exceptional customer care via phone, email, live chat, and social media, ensuring patient safety and satisfaction.
Meet performance targets for ticket volume, call handling, and customer satisfaction scores with high attention to detail.
Collaborate with clinical, pharmacy, and other teams to resolve issues and improve patient experience.
HeliosX is a digital healthcare platform that provides faster, easier access to healthcare through brands like MedExpress and Dermatica. In 2025, the company treated 1.7 million patients, reached £781m in revenue, and was recognized in the Sunday Times Top 100 fastest-growing tech companies, with a diverse team of engineers, scientists, and healthcare professionals.
Resolve customer inquiries via live chat, WhatsApp, and email, handling logistics, orders, and website issues.
Support team growth by onboarding and training new joiners, coaching colleagues, and managing escalations.
Collaborate across departments, driving root-cause fixes and owning day-to-day operations with a customer-first mindset.
Nivoda is a global B2B diamond and gemstone marketplace connecting retailers with suppliers. Processing $300M+ annually, it spans multiple regions. Its customer support team is distributed across 8+ countries, with a focus on responsiveness and continuous improvement.
Answer customer emails and messages quickly and warmly in flawless German.
Manage reviews, delivery issues, and ensure every customer has a positive experience.
Identify patterns to reduce ticket volume and improve product and processes.
Phira Ventures builds and invests in purpose-driven businesses. Their portfolio brand sells health and wellness products DTC in Germany, serving over 200,000 customers with a small, collaborative team of 9+ nationalities.
Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.
Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.
Handle telephone customer inquiries and emergency calls in a front office capacity.
Work full-time with rotating shifts from 05h00 to 21h00 Monday to Friday.
Provide excellent customer service in German with empathy and efficiency.
Bosch Security Systems develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. With over 300 specialized associates in Lisbon and around 9,000 worldwide, the team is diverse and committed to innovation.
You will respond to and resolve customer queries through all channels, enabling customers to get the most out of Paddle.
You will escalate advanced queries to appropriate internal channels.
You will continuously improve your knowledge of Paddle products to grow in your role.
Paddle offers SaaS companies a different approach to payments infrastructure as a Merchant of Record. They are backed by investors like KKR and serve over 6000 software sellers in 245 territories globally.
Develop a strategic customer mission and training program to ensure high-quality service.
Manage calls, process tickets, and assist users with application updates and bug reproduction.
Create documentation and provide clear, unbiased feedback while maintaining flexibility in schedule.
Our employees are our pride and our most valuable asset. We are young, very ambitious and dedicated to achieving success, with a fun and open organization structure and solid management.
Providing friendly, professional support to customers via phone, email, and live chat.
Resolving issues efficiently while taking full ownership of each case from start to finish.
Proactively identifying ways to improve customer experience and suggesting process improvements.
Capital on Tap is a financial platform providing a business credit card, spend management tools, and savings products for small businesses. With over 1,000 employees, £20bn in annual card spend, and 200,000+ customers, the company is profitable and growing.
Provide customer support for website users via chat and email.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain records of customer interactions and enter data into CRM and other tools.
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. They help small businesses and enterprises free up their teams for strategic high-value tasks and are growing.
Advise employees of clients on financial wellbeing, insurance, and pension topics.
Handle customer inquiries via phone, email, and digital channels with excellent service.
Independently process customer requests from consultation to implementation.
ValueNet is the leading provider of employee benefits in the German market. With over 22 years of experience and a team of 240 experts, they set standards in the industry.
Be the primary point of contact for customers, helping maximize their ROI in Sardine.
Build a thorough understanding of the product and translate complex problems into actionable solutions.
Advise on best practices for fraud and compliance, and monitor KPIs to drive customer success.
Sardine is the leading agentic risk platform for fighting financial crime, helping organizations stop fraud and automate AML operations. The company has a remote-first culture with hubs globally, valuing performance and work-life balance.
Respond to and resolve customer queries via email, including refunds and cancellations.
Escalate advanced queries to appropriate internal channels.
Continuously improve product knowledge and participate in team meetings.
Paddle offers digital product companies a completely different approach to payment infrastructure by acting as a Merchant of Record. The company is backed by top investors, serves over 6000 software sellers globally, and fosters a transparent, collaborative, and respectful culture.
Provide front-line support and occasional sales assistance to English, Spanish, and Russian-speaking drivers and fleet managers in the USA and Canada.
Proactively identify areas for product/service improvements and participate in implementing solutions to increase customer satisfaction, growth, and retention.
Work as a team player with a desire to impact the organization and grow into upper-level positions quickly.
HOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Their top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets.
Handle customer enquiries and complaints via live chat in German, ensuring prompt and professional responses. - Flex your availability during campaign peaks, including monthly campaigns and seasonal spikes like Black Week. - Resolve issues with empathy and efficiency, maintaining accurate records and collaborating with the team.
The Global Talent Co. connects exceptional global talent with innovative technology and lifestyle companies worldwide. Their community of 25,000+ professionals builds meaningful careers with leading international companies.
Coordinate support between clients and the Nomagic team to ensure smooth operations.
Assist customers with issue resolution and create documentation for local teams.
Perform preventive and reactive maintenance on robotic hardware and software systems.
Nomagic automates repetitive manual tasks using intelligent robotics. They are a growing, English-speaking team with flexible working hours and a focus on innovation.
Resolve customer and provider inquiries via phone, chat, email, and SMS with one-touch resolutions.
Manage high-volume interactions while maintaining quality, accuracy, and efficiency.
De-escalate complex situations and collaborate across teams to improve customer experience.
Cherry is a fintech company providing buy-now-pay-later solutions for medical practices, helping make care financially accessible. Founded in 2019 and backed by top investors, it operates in Turkey and the US with a fast-growing, mission-driven startup culture.