Onboard and manage UpGuard customers, providing success plans, training sessions, and regular check-in calls to ensure they meet their goals.
Monitor customer health and proactively intervene with education to help customers achieve the expected value from UpGuard.
Advocate for customers by providing updates to internal teams on customer perspectives, risks, and expansion opportunities.
UpGuard is a cyber risk management company that provides a Cyber Risk Posture Management (CRPM) platform integrating security ratings, threat intel, and agentic AI to help organizations manage cyber risk. They are a rapidly growing global company with a US$75M Series C funding and a strong culture, certified as a Great Place to Work in multiple countries.
Serve as a strategic advisor to a portfolio of EMEA customers, driving adoption and value realization of the NodeZero platform.
Deliver technical onboarding and enablement, proactively identify customer needs, and collaborate with Sales and Support to drive retention and growth.
Conduct regular check-ins and quarterly business reviews, maintaining detailed records of customer health using Salesforce, Gainsight, and JIRA.
Horizon3.ai is a fast-growing remote cybersecurity company that provides the NodeZero autonomous penetration testing platform to help organizations proactively find and fix exploitable attack vectors. The company is a small startup team of former U.S. Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.
Oversee the entire customer lifecycle including onboarding, adoption, expansion, and renewals.
Serve as the primary liaison for UK clients, ensuring satisfaction and value realization.
Champion customer interests within the organization, influencing product direction and enhancements.
Cyberint is a market leader in External Risk Management, helping organizations detect and respond to external threats. Recently acquired by Check Point, the company boasts an award-winning culture and was recognized as one of the world's best places to work.
Lead the vision and strategy for risk and compliance products.
Translate complex regulatory requirements into scalable solutions.
Collaborate with cross-functional teams to enhance fraud prevention and compliance operations.
A global financial technology company that enables secure and compliant payment experiences across multiple markets. They operate with a collaborative culture and focus on innovation and regulatory excellence.
Manage a portfolio of customer accounts ensuring satisfaction, retention, and growth through value realization and strategic success plans.
Drive adoption of platform features, identify upsell opportunities, and serve as a trusted advisor to executive stakeholders.
Collaborate with internal teams to mitigate risks, address customer needs, and deliver scalable solutions.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, fostering a culture of innovation and security.
Manage strategic enterprise accounts and build success plans to drive measurable business outcomes.
Monitor customer metrics and lead Quarterly Business Reviews to align progress and shape strategy.
Partner cross-functionally with Sales, Product, and Engineering to ensure seamless customer experience and drive adoption.
Mitek is a global leader in digital and biometric identity authentication, fraud prevention, and mobile deposit solutions. The company serves over 7,500 organizations worldwide and operates with a virtual-first culture, emphasizing teamwork, trust, and innovation.
Guide assigned customers through the customer journey, ensuring they meet milestones and business outcomes.
Monitor customer health, execute predefined plays to mitigate churn, and collaborate cross-functionally to resolve issues.
Partner with Business Value Consultants to optimize value and drive renewals and expansion opportunities.
Firstup is an intelligent communication platform that improves the employee experience by connecting over 17 million workers daily for 40 Fortune 100 companies. With a focus on workforce communications and technology, it fosters a high-growth, inclusive environment where ideas are rewarded.
Own a named portfolio of Premier and Strategic accounts globally, managing relationships and success plans tied to customer outcomes.
Co-own renewal and expansion conversations with Sales, ensuring customers are ready for commercial discussions.
Monitor account health continuously, escalate risks early, and drive growth opportunities in partnership with Sales.
Sedna provides an operating system for global trade, serving maritime and logistics businesses. The company values collaboration and agility, with a focus on customer success and innovation.
Serve as a trusted advisor to industrial clients, driving adoption and satisfaction.
Manage account health, retention, and churn risk while collaborating with sales and technical teams.
Develop customer success plans and establish key relationships to achieve measurable business outcomes.
Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems that deliver water, power, and hospital services. They are a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Lead financial crime compliance strategy and risk assessments for card programs.
Develop and implement robust reporting mechanisms for KPIs and KRIs.
Build relationships with bank partners and internal teams to drive compliance initiatives.
Marqeta is a modern card issuing platform that provides payment infrastructure for businesses. We are a publicly traded company with a flexible work culture and a focus on innovation.
Conduct enhanced due diligence reviews for high-risk customers to mitigate operational risk and fraud.
Collaborate with cross-functional stakeholders to improve compliance frameworks and processes.
Work independently in a remote-first environment with asynchronous communication.
Our partner is a globally distributed organization specializing in compliance and risk management for international business operations. They maintain a remote-first culture focused on work-life balance and continuous improvement.
Own renewal and expansion strategy for a portfolio of accounting firms, driving measurable value realization and net revenue retention.
Serve as a strategic advisor to executive stakeholders, diagnosing workflow inefficiencies and aligning product capabilities to firm-level improvements.
Proactively identify churn indicators through behavioral data and health metrics, and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms. We are well-funded, ranked #1 on G2, Great Place To Work® certified, and on Fortune's Best Small Workplaces™ List.
Own customer outcomes and ensure each customer receives value from Cyara's solutions throughout their lifecycle.
Build adoption and value plans with customers to set a long-term vision for success and growth.
Identify new opportunities within existing customer base and grow revenue through cross-sell and upsell.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across channels. They have a global team that values curiosity, collaboration, and continuous learning, with a culture centered on innovation and trust.
Build trusted relationships with federal and commercial customers, adapting your approach to meet the unique needs of each environment.
Develop and execute customer success plans aligned with customer goals, security requirements, and business objectives.
Own renewal planning and execution, ensuring customers continue to realize value from our solutions and remain positioned for long-term success.
They provide cybersecurity and data security solutions to enterprise and federal customers. They are a high-growth startup with a culture of humility, collaboration, and accountability.
Develop and execute strategic account plans to ensure customer success and identify growth opportunities.
Serve as the primary contact for escalated issues, collaborating internally to resolve challenges.
Conduct proactive meetings and quarterly business reviews to enhance customer retention and expansion.
Certn is a background screening company that simplifies trust through easy background checks. The company has raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and fosters a remote-first, high-performance culture with a no-jerk policy.
Take ownership of assigned customer relationships and expand Axway’s footprint by maximizing upsell opportunities and minimizing churn.
Establish and monitor KPIs like net revenue retention, deliver periodic reports, and maintain comprehensive customer success plans.
Collaborate with internal teams and host customer business reviews to drive adoption and innovation.
Axway is a pioneer in enterprise integration, empowering organizations to achieve digital transformation with secure, mission-critical software. With 25 years of experience, a presence in 100 countries, 11,000+ customers, and over 1,400 professionals globally, they foster a culturally rich, globally connected community.
Act as a trusted advisor to ensure customer happiness, platform adoption, and ROI.
Build executive relationships and drive strategic account success plans.
Collaborate with internal teams to mitigate risks and secure renewals and expansion.
Abnormal Security protects critical organizations from AI-powered cybercrime using a behavioral AI platform. Over 4,500 enterprises trust the platform, which fosters a collaborative and security-focused culture.
Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
Drive customer retention, renewals, and expansion opportunities.
Lead executive-level business reviews and success planning sessions.
The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.
Own the full customer lifecycle for mid-market and enterprise accounts, from onboarding to long-term retention.
Build strong relationships with stakeholders, acting as a trusted advisor and driving value.
Collaborate with internal teams and leverage AI tools to improve efficiency and customer outcomes.
The company helps organizations build and manage international teams with confidence. It is a global, remote-first environment with a focus on innovation and collaboration.
Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support.
Guide customers through complex workflows and coordinate between customers, design teams, and production partners.
Manage a portfolio of accounts, identify growth opportunities, and proactively resolve issues.
The company is a partner organization that helps customers navigate custom product development journeys. They operate in a fully remote, global environment with a collaborative culture focused on customer success and innovation.